Duplication job fails with error code 191

Article:TECH66403  |  Created: 2009-01-02  |  Updated: 2011-09-15  |  Article URL http://www.symantec.com/docs/TECH66403
Article Type
Technical Solution


Environment

Issue



Duplication job fails with error code 191


Error



Details of the job in the Activity Monitor:
 
Critical bpdm(pid=xxxxx) sts_read_image failed: error 2060017 system call failed
Critical bpdm(pid=xxxxx) image read failed: error 2060017: system call failed
 
 
bpdm Log entries : 
 
HostName: STSImageManager: read() failed on image file L:\NBU_TEST\client_1229949000_C1_F1.1229949000.img (error=1450, Unknown error)
STSImageManager: Caught exception in STSIMGImageManager::ReadImage, FILE=STSIMGImage.cpp, FUNCTION=STSIMGImage::ReadImage, LINE=204, ERROR=STS_ESYS
 

Cause



From the Microsoft's KB article 304101

One possible resolution is to restrict the backup so that it backs up one file at a time. This may or may not work depending on the sizes of the files to be backed up. (It is expected to work on files that are smaller than 180 gigabytes [GB].) You can also try this resolution if you are backing up several large files, but each file is smaller than 180 GB.


http://support.microsoft.com/kb/304101/en-us


Solution



To fix this issue, do either of the following:
 
Fine-tune the PoolUsageMaximum, PagedPoolSize registry entries, as per TechNote 295563, found below in the Related Documents section.
 
 
Reduce the fragment size of the DSSU to a value less then 100 Gb , take another backup of the server, and then duplicate the images to Tape.

 

 





Legacy ID



317076


Article URL http://www.symantec.com/docs/TECH66403


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