Exchange GRT backups fail with "Unable to complete the operation for the selected resource using the specified options for the following reason: VFF Open Failure"

Article:TECH66427  |  Created: 2009-01-03  |  Updated: 2013-10-23  |  Article URL http://www.symantec.com/docs/TECH66427
Article Type
Technical Solution

Product(s)

Issue



Exchange GRT backups fail with "Unable to complete the operation for the selected resource using the specified options for the following reason: VFF Open Failure. This can be caused by low memory or disk resources."

 


Error



"Unable to complete the operation for the selected resource using the specified options for the following reason: VFF Open Failure. This can be caused by low memory or disk resources."

UMI :- V-79-57344-33928.

 


Cause



This is a generic error message that is normally caused by resource issues on the Media Server (i.e memory, paging file, and drive space). This error only occurs when running GRT backups, if they fail with this error turn off GRT to confirm if they complete successfully without it.

 


Solution



To locate the real error message, it will be necessary to use the SGMon debugging utility: http://www.symantec.com/docs/HOWTO11932
 
For example the error message "Openvirt Failed! RC = 5 (0x5) - access is denied." Could be access denied, or may be an indication of resource issues.
 
The following configurations may help resolve this issue:
  1. Increase the paging file size, or change the drive where it is located
     
  2. Increase memory on the media server
     
  3. For 32 bit media server add a 3GB switch to the boot.ini and make registry changes seen in the follow KB article http://support.microsoft.com/kb/304101

 

To Set the /3GB Startup Switch in Windows Server 2003 (32 bit servers only

1.      Right-click My Computer and select Properties. The System Properties dialog box will appear.

2.      Click the Advanced tab.

3.      In the Startup and Recovery area, click Settings. The Startup and Recovery dialog box will appear.

4.      In the System startup area, click Edit. This will open the Windows boot.ini file in Notepad.

5.      In the [Operating Systems] section, add the following switches to the end of the startup line that includes the /fastdetect switch: /3GB

6.      Save the changes and close Notepad.

7.      Click OK two times to close the open dialog boxes, and then restart the computer for the change to take effect.

 

To Set the /3GB Startup Switch in Windows 2000 Advanced Server or Windows 2000 Datacenter Server.

1.      In Windows Explorer, navigate to the system partition. This is the partition that holds hardware specific Windows files such as Boot.ini and NTLDR.

2.      If you cannot see the Boot.ini file, it could be because the folder options are set to hide protected operating system files. If this is the case, in the Explorer window, click Tools, Folder Options, and then click View. Clear the Hide protected operating system files (Recommended) check box. When prompted, click Yes.

3.      After the Boot.ini file is visible in Explorer, right-click the file, click Open With, and then click Notepad to open the file.

4.      Add the /3GB switch to the end of the line starting with "multi" under the [Operating Systems] section.

5.      Save the changes and close Notepad.

6.      Restart the computer for the change to take effect.

Note: in some occasions this can cause a Windows based system to bluescreen. Testing is required if you are setting the PAE boot.ini switch. 
  1. Quit Registry Editor.
     
  2. Restart your computer.

Because you must test these settings during the most stressful backups, you may have to wait a month for a whole backup cycle to complete if you are not sure which backup consumes the most resources. Because of this situation, Microsoft recommends that you test low values first.

 


Supplemental Materials

SourceUMI
ValueV-79-57344-33928


Legacy ID



317113


Article URL http://www.symantec.com/docs/TECH66427


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