Overview: The NetBackup-Java Administration Console fails to open.

The Java console calls nbjava.bat a script file to start the Java Console.
The script runs in a command shell. See Figure 1.

If there's a problem in the script the shell will open but immediately exit and the console will not start.

Troubleshooting:
To troubleshoot a script failure add a pause command to nbjava.bat.

1. Using Microsoft WordPad open \install_path\Veritas\Java\nbjava.bat

2. Add a pause command to stop the process from exiting.

Example:
After :quit add pause.

Listed below is an example of the last 4 lines in nbjava.bat after adding the pause command.

:quit
pause
del nbjconf
exit

3. Save and close the file.

4. Open the Java Console and examine the error message. See Figure 1.

Figure 1:
 


Example:
D:\\Program Files\\Veritas\\NetBackup\logs\user_ops\nbjlogs\jbp.2009010712460339.log" 2>&1
The system cannot find the path specified.

In this example the script is unable to create the jbp.* debug log because the debug folder for nbjlogs does not exist.

Corrective action:
1. Create the missing debug log folder, "D:\Program Files\Veritas\NetBackup\logs\user_ops\nbjlogs"
With the debug folder in place, the NetBackup-Java Administration Console will open and create the jbp.* debug log.

2. Remove the pause command from nbjava.bat
3. Save and close the file.