Hotfix for Symantec Enterprise Vault for File System Archiving 2007 SP4, Build 2534, FSAUtility (FSAUtility -c operations fails)

Article:TECH66519  |  Created: 2009-01-07  |  Updated: 2010-01-07  |  Article URL http://www.symantec.com/docs/TECH66519
Article Type
Technical Solution


Environment

Problem



Hotfix for Symantec Enterprise Vault for File System Archiving 2007 SP4, Build 2534, FSAUtility (FSAUtility -c operations fails)

Error



(FSAUtility) <6708> EV-H
{Recreate.ListFilesToRecreate} Failure in getting an interface. Check if all services are registered and started. Exception: System.Runtime.InteropServices.COMException (0xC0041C82): The index contains too many volume sets for a federated search.

Solution



To which versions of Symantec Enterprise Vault (tm) can this hotfix be applied.
This hotfix can only be applied to the following versions of Enterprise Vault for:
Enterprise Vault 2007 sp4 revision 7.5-RG2534

Symptom(s)
FSAUtility -c operations fail and a dtrace of FSAUtility reveals the following error:

{Recreate.ListFilesToRecreate} Failure in getting an interface. Check if all services are registered and started. Exception: System.Runtime.InteropServices.COMException (0xC0041C82): The index contains too many volume sets for a federated search.

What issues does this hotfix resolve?

FSAUtility -c operations would fail for targets which have more than 5 index volumes.

Which files does this hotfix replace?

FSAUtility.exe

How to install this hotfix:

Following steps to be performed on EV Server(s):
1. Backup FSAUtility.exe from current Enterprise Vault install location
2. Replace the new FSAUtility.exe provided with this hot fix
3. Run FSAUtility -c for recreate placeholders
4. You may get a message that previous recreate placeholders operation got interrupted with an option to resume. Click N to resume. Click Y to start fresh recreate placeholders operation
5. FSAUtility should complete with placeholders recreated successfully

How to uninstall this hotfix:

1. Copy the FSAUtility.exe from the backup

Attachments

EV2007sp4Etrack1402349_317235.zip (49 kBytes)

Supplemental Materials

SourceETrack
Value1402349
DescriptionFSAUtility -c operation fails when run against an archive with more than 5 index volumes


Legacy ID



317235


Article URL http://www.symantec.com/docs/TECH66519


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