"Unable to attach to a resource" error when backing up Enterprise Vault (EV) resources

Article:TECH66743  |  Created: 2010-01-05  |  Updated: 2014-07-07  |  Article URL http://www.symantec.com/docs/TECH66743
Article Type
Technical Solution


Issue



Errors reported while backing or selecting some of Enterprise Vault (EV) resources under the EV agent in Backup Exec for Windows Servers when the resources are advertised using the DNS alias for the SQL server.


Error



Final error: 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again


Cause



If Enterprise Vault is configured to use a DNS Alias for its SQL Server the error message above may occur during the backup of the Journalstore and Mailstore databases using the EV Agent in Backup Exec. 
 

 


Solution



-------
 
Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions of the product(s) cited at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com
 
-------

This issue was present in Backup Exec 2010, and has been resolved in Backup Exec 2010 R2 and later releases.


Supplemental Materials

SourceETrack
Value1593856
Description

EV:Errors while bcking or selecting some of EV resources under EV agent as BEWS is unable to contact SQL server with DNS Alias



Legacy ID



317561


Article URL http://www.symantec.com/docs/TECH66743


Terms of use for this information are found in Legal Notices