When trying to uninstall or repair the Backup Exec Remote Agent, Windows reports error - "1719 The Windows Installer service could not be accessed"

Article:TECH66860  |  Created: 2009-01-19  |  Updated: 2011-12-29  |  Article URL http://www.symantec.com/docs/TECH66860
Article Type
Technical Solution


Environment

Issue



When trying to uninstall or repair the Backup Exec Remote Agent, Windows reports error - "1719 The Windows Installer service could not be accessed"


Error



Error - "1719 The Windows Installer service could not be accessed"


Cause



The Windows Installer files that are on the hard disk are damaged or are missing.


Solution



Perform the steps in the following Microsoft Article to resolve the issue:

 
Error message when you try to add or remove a program on a computer that is running Windows XP or Windows Server 2003: "The Windows Installer service could not be accessed"
 
How to resolve Common "Windows Installer" Problems
 

Supplemental Materials

SourceError Code
Value1719
Description

The Windows Installer service could not be accessed



Legacy ID



317703


Article URL http://www.symantec.com/docs/TECH66860


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