Hotfix for Symantec Enterprise Vault Compliance Accelerator 2007 Service Pack 3 (SP3), Build 5169. Event ID 395 - An error occurred getting the required parameters for the report.
| Article:TECH67136 | | | Created: 2009-01-26 | | | Updated: 2010-01-26 | | | Article URL http://www.symantec.com/docs/TECH67136 |
Problem
Hotfix for Symantec Enterprise Vault Compliance Accelerator 2007 Service Pack 3 (SP3), Build 5169. Event ID 395 - An error occurred getting the required parameters for the report.
Solution
To which versions of Symantec Enterprise Vault
Compliance Accelerator can this hotfix be applied?
This hotfix can only be applied
to the following version of Enterprise Vault Compliance Accelerator:
Enterprise Vault Compliance
Accelerator 2007 SP3, Build 5169
What issue does this hotfix resolve?
When a long-running report is
being generated (e.g. the 'Monitored IDs by Department' report), attempts to
create another report fails with the error "An error occurred trying to access
the report details.", and the error is also logged in the event log. Crystal
Reports normally allows up to 3 concurrent uses of the runtime, but in some
cases the runtime is only allowing a single use.
Which files does this hotfix replace?
Program Files\Enterprise Vault
Business Accelerator\ReportEngine.dll
Program Files\Enterprise Vault
Business Accelerator\ComplianceWeb\Bin\ReportEngine.dll
How to install this hotfix:
1. Stop the "Enterprise Vault
Accelerator Manager" service.
2. Backup the Compliance
Accelerator 'customer' database.
3. Copy the original files
listed above to a safe location. Replace the files with the files supplied
with this hotfix.
4. Run the following SQL script
(included in the hotfix) against the Compliance Accelerator 'customer'
database.
Etrack1291021.sql
5. Start the "Enterprise Vault
Accelerator Manager" service.
How to uninstall this hotfix:
1. Stop the "Enterprise Vault
Accelerator Manager" service.
2. Restore the Compliance
Accelerator 'customer' database.
3. Replace the files supplied
with the hotfix with the original files.
4. Start the "Enterprise Vault
Accelerator Manager" service.
Attachments
|
|
| Source | ETrack |
| Value | 1291021 |
| Description | Escalation document tracking the investigation of the issue and resolution |
Legacy ID
318092
Article URL http://www.symantec.com/docs/TECH67136
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