Hotfix for Symantec Enterprise Vault for File System Archiving 7.0 Service Pack 5 (SP5), Build 3001, Attempting to recall a file that was archived with NetApp, the recall will fail with 'Access Denied".
| Article:TECH67245 | | | Created: 2009-01-28 | | | Updated: 2010-01-28 | | | Article URL http://www.symantec.com/docs/TECH67245 |
Problem
Hotfix for Symantec Enterprise Vault for File System Archiving 7.0 Service Pack 5 (SP5), Build 3001, Attempting to recall a file that was archived with NetApp, the recall will fail with 'Access Denied".
Solution
To which versions of Symantec Enterprise Vault (tm) can
this hotfix be applied?
This hotfix can only be
applied to the following versions of Enterprise Vault for:
Enterprise Vault for File System
Archiving 7.0 SP5, Build 3001
What issue does this hotfix resolve?
When attempting to recall a file
that was archived with NetApp 7.2.x or NetApp 7.3 and FSA 7.0 SP5, the recall
will fail with 'Access Denied". The access denied error was observed when the
Enterprise Vault server had the Microsoft update KB957097 installed as part of
Windows 2003 updates.
Which files does this hotfix replace?
EvNetAppPHSvr.exe
7.0.5.3004
How to install this hotfix:
1. Stop Enterprise Vault
Services on all Enterprise Vault Servers.
2. Take the back of the
following file <System Drive>\<Program
Files>\<EVInstallDir>EvNetAppPHSvr.exe.
3. Copy the following new file
provided with this hotfix to <System Drive>\<Program
Files>\<EVInstallDir>EvNetAppPHSvr.exe.
4. Restart all services on all
Enterprise Vault Servers.
How to uninstall this hotfix:
1. Stop Enterprise Vault
Services on all Enterprise Vault Servers.
2. Place the backup copy of the
original file and place in the following directory. <System
Drive>\<Program Files>\<EVInstallDir>EvNetAppPHSvr.exe.
3. Restart all services on all
Enterprise Vault Servers.
Attachments
|
|
| Source | ETrack |
| Value | 1413321 |
| Description | Recall of a file will fail with 'Access Denied' |
Legacy ID
318251
Article URL http://www.symantec.com/docs/TECH67245
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Thank you.