Backup Exec for Windows Servers Support for Snap Servers running proprietary Operating Systems

Article:TECH67425

Created: 2010-01-01

Updated: 2010-01-01

Article URL http://www.symantec.com/docs/TECH67425

Article Type
Technical Solution

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Problem

Backup Exec for Windows Servers Support for Snap Servers running proprietary Operating Systems

Solution

Snap servers running proprietary Operating System like Guardian OS are not officially supported with currently available versions of Backup Exec. Backup Exec can only backup such a Snap server using CIFS and the selections for the SNAP server backup should be created through the User Defined Selections.

Technical support is provided in a "best effort" basis to the customers using SNAP server with Guardian OS. This means that Symantec Technical Support will work with customers to resolve issues associated only with the Backup Exec portion of the configurations, and any other issue arising at the time of troubleshooting will be the responsibility of the hardware vendor to support.

Note: Only partial or limited support will be provided for the backup or restore of shares on non-Windows Machines, because an agent cannot be installed to enable all of the functionality and features the Backup Exec Product has available.

"Partial Support" is a more limited level of Support Services than you would receive under "Standard Support." Partial Support is when our technical support engineer provides you with known Fixes/Patches/Workarounds, existing Maintenance Packs, or information from our technical knowledge base in response to your request for assistance. Partial Support does not include development of any new modifications (including security vulnerabilities) to your Licensed Software. Nor will we attempt to reproduce the Problem or escalate issues through management channels or to our engineering resources. Such Partial Support will be subject to the availability of resources, and we may need to limit the time we are able to spend on the Problem.

Note: For more information regarding Symantec's Support Policy, go to: http://www.symantec.com/business/support/Enterprise_Technical_Support_Policy.pdf