The Exchange Journal Archiving Task reports event ID 3357 even with the registry key 'HideMissingPolicyInfoErrors' set to a value of 1

Article:TECH67472  |  Created: 2009-01-03  |  Updated: 2012-01-19  |  Article URL http://www.symantec.com/docs/TECH67472
Article Type
Technical Solution

Product(s)

Environment

Issue



The Exchange Journal Archiving Task reports event ID 3357 even with the registry key 'HideMissingPolicyInfoErrors' set to a value of 1


Error



This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user's details. Ensure that a provisioning group includes this user and run the provisioning task. To disable these warnings, set the 'HideMissingPolicyInfoErrors' registry value to 1.


Solution



Under certain conditions, the Exchange Journal Archiving Task can create event ID 3357 errors even with the registry key 'HideMissingPolicyInfoErrors' is set to a value of 1, as described in Technote 288401 (see Related Documents below).  While the 'HideMissingPolicyInfoErrors' key does suppress such messages from the Enterprise Vault Provisioning task, there is currently no workaround to prevent the Journal Task from creating this message in the Enterprise Vault event log.

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

 

Supplemental Materials

Value1468459
Description

Setting 'HideMissingPolicyInfoErrors' to 1 does not disable the messages entirely from event log


Value3357
Description

This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user's details. Ensure that a provisioning group includes this user and run the provisioning task.



Legacy ID



318538


Article URL http://www.symantec.com/docs/TECH67472


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