Cannot start Discovery Accelerator (DA) Custodian Task or synchronize Custodians with Event ID 189 in the Enterprise Vault (EV) Event Log.
| Article:TECH67477 | | | Created: 2009-01-03 | | | Updated: 2009-01-02 | | | Article URL http://www.symantec.com/docs/TECH67477 |
Problem
Cannot start Discovery Accelerator (DA) Custodian Task or synchronize Custodians with Event ID 189 in the Enterprise Vault (EV) Event Log.
Solution
Overview:
Enterprise
Vault (EV) Discovery Accelerator (DA) 8.0 has a new feature that allows using
Active Directory (AD) or Lotus Domino accounts to be synchronized and used as
targets for searches. This new feature is named Custodian Manager (CM). CM
is configured similar to a Discovery Customer from the EVBAAdmin site. CM
runs as a Customer Background Task (CBT) in the same manner as a Discovery
Customer.
In new
installations of DA 8.0, the CM CBT will not start. Without the CBT
starting, any users configured in CM will not synchronize with AD or the Domino
directory. Also, the following error will be thrown into the Enterprise
Vault Event Log:
Event
Type: Error
Event
Source: Accelerator Manager
Event
Category: None
Event
ID: 189
Description:
APP
ATM - License Check: No license for customer 3. Required license not installed.
An Enterprise Vault license is required for the following feature but the
license is not installed:
Feature:
Compliance Accelerator
Feature
Code: EVCA
License
Check:
See
the 'Installing and Configuring' manual for information about licenses.
Solutions:
1) This
issue has been resolved in Service Pack 1 for Discovery Accelerator
8.0. Upgrade to DA8SP1.
2) A
temporary workaround is to obtain an evaluation license or a Compliance
Accelerator (CA) license until such time as upgrading to DA8SP1 can be
completed.
|
|
| Source | ETrack |
| Value | 1529870 |
| Description | CA license needed for DA's Custodian Manager background task to start |
| Source | Event ID |
| Value | 189 |
| Description | APP ATM - License Check: No license for customer 3. Required license not installed. An Enterprise Vault license is required for the following feature but the license is not installed: |
Legacy ID
318545
Article URL http://www.symantec.com/docs/TECH67477
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