Backup or restore job fails with Final error: 0xe00084ed - A hardware error has occurred.

Article:TECH67507  |  Created: 2009-01-04  |  Updated: 2011-08-31  |  Article URL http://www.symantec.com/docs/TECH67507
Article Type
Technical Solution

Product(s)

Environment

Issue



Backup or restore job fails with Final error: 0xe00084ed - A hardware error has occurred.


Error



Completed status: Failed
Final error: 0xe00084ed - A hardware error occurred.
Final error category: Backup Device Errors.

Backup job to Robotic Library fails with error as shown in Figure 1:
 
Figure 1
 
 
 
Also, the following error would be logged in system logs in the event viewer: 
 
Event Type: Error
Event Source: Backup Exec
Event Category: Devices
 
Event ID: 33152
Description:
Adamm Mover Error: Unload Rewind Failure!
 
Error = ERROR_IO_DEVICE
Drive = "TapeDrive 1"
{DC0CA7FF-815E-4CA9-AB0E-5BC8FE5B5396}
Media = ""
{00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)

Cause



If Backup Exec reports the above mentioned error, a hardware level SCSI error is likely to have occurred. Often the Event Viewer will contain additional errors that will help to determine where the problem lies.


Solution



The following article contains useful information that can help to pinpoint the source of the error:
If the error persists, please contact the hardware vendor for additional assistance. They have utilities and device specific configurations that they can recommend to get the hardware functioning properly, and are the best source of information in determining if a device has failed to the point that it needs to be replaced.
 
NOTE: Even Fiber attached libraries and tape drives communicate using basic SCSI commands, so the above mentioned solution is applicable.

Supplemental Materials

SourceUMI
ValueV-79-57344-34029
Description

0xe00084ed - A hardware error occurred.


SourceError Code
Value0xe00084ed
Description

A hardware error has occurred.



Legacy ID



318581


Article URL http://www.symantec.com/docs/TECH67507


Terms of use for this information are found in Legal Notices