Backup job fails with Error E0BB0097: Volume 'BasicDiskVolume-MF5307B76Region-0-1' cannot be locked. Error EBAB03F1: The disk is in use or locked by another process.

Article:TECH67601  |  Created: 2009-01-06  |  Updated: 2012-01-23  |  Article URL http://www.symantec.com/docs/TECH67601
Article Type
Technical Solution

Issue



Backup job fails with Error E0BB0097: Volume 'BasicDiskVolume-MF5307B76Region-0-1' cannot be locked. Error EBAB03F1: The disk is in use or locked by another process.


Error




Error E0BB0097: Volume 'BasicDiskVolume-MF0000B76Region-0-1' cannot be locked.
Error EBAB03F1: The disk is in use or locked by another process.


Cause



These errors are seen when Backup Exec System Recovery (BESR) / Symantec System Recovery (SSR) drivers are not registered properly.


Solution



The following drivers are responsible for backups and restores:
  • Symsnap.sys
  • V2imount.sys
  • Vproeventmonitor.sys
  • Wimfltr.sys

To resolve this issue install the Backup Exec System Recovery (BESR) / Symantec System Recovery (SSR) drivers manually

Follow these steps:

1) Copy the Symsnap.sys, V2imount.sys, Vproeventmonitor.sys and wimfltr.sys drivers from C:\Program Files\Symantec\Backup Exec System Recovery\Shared\Drivers\win32\win32 (if running BESR 2010). If running SSR 2011, the path will be C:\Program files\Symantec\Symantec System Recovery\Shared\Drivers\win32\win32.

2) Paste them in C:\Windows\System32\drivers

3) Download the Fixinstall.bat from  www.symantec.com/docs/TECH126119
     - for Symantec System Recovery 2011, the Fixinstall batch file is here: www.symantec.com/docs/TECH157372

4) At the command prompt change to C:\Program Files\Symantec\Backup Exec System Recovery (if running BESR 2010). If running SSR 2011, the path will be C:\Program Files\Symantec\Symantec System Recovery

5) Type Fixinstall.bat <enter> to execute the batch file.

6) When the batch file has completed, reboot the server

7) Run a backup to test the resolution.

 

Supplemental Materials

ValueE0BB0097
Description

Volume 'BasicDiskVolume-MF5307B76Region-0-1' cannot be locked


ValueV-281-187-151
Description

Volume 'BasicDiskVolume-MF5307B76Region-0-1' cannot be locked


SourceError Code
ValueEBAB03F1
Description

The disk is in use or locked by another process


SourceUMI
ValueV-281-2987-1009
Description

The disk is in use or locked by another process


SourceError Code
Value1408831
Description

EBAB03F1: the disk is in use or locked by another.



Legacy ID



319153


Article URL http://www.symantec.com/docs/TECH67601


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