How to uninstall the Original Equipment Manufacturer driver for the medium changer in a robotic library so as to make it "Unknown medium changer" on Windows 2008 Server.

Article:TECH67639  |  Created: 2010-01-25  |  Updated: 2011-05-16  |  Article URL http://www.symantec.com/docs/TECH67639
Article Type
Technical Solution

Product(s)

Environment

Issue



How to uninstall the Original Equipment Manufacturer driver for the medium changer in a robotic library so as to make it "Unknown medium changer" on Windows 2008 Server.

 


Solution



To resolve hardware communication problems between Backup Exec and the tape device, it is recommended to install the latest Symantec device drivers for the tape drive and to uninstall the Original Equipment Manufacturer (OEM) driver for the medium changer.

To uninstall the OEM driver for the medium changer for the Robotic Library,  follow the steps below:

Please note that this process may require the server to be restarted.

1. Open the Device Manager as shown in Figure 1

Figure 1


2.  Right-click the medium changer and go to Properties. Select the Driver tab, click on Update Driver as shown in Figure 2.

Figure 2
 

3.  On the Update Driver Software Wizard Welcome page, select the option  Browse my computer for driver software, click Next  to continue as shown in Figure 3.

Figure 3


4. Select the option let me pick from a list of device drivers on my computer and click Next  as shown in Figure 4

Figure 4
 

5. Select the Unknown Medium Changer and click Next  as shown in Figure 5

Figure 5
 

6. Click Close to complete the wizard  as shown in Figure 6

Figure 6
 

7. The Driver tab in the Properties of the medium changer will now show the driver provider as Microsoft as shown in Figure 7

Figure 7


8. The medium changer will now show as Unknown medium changer as shown in Figure 8
   Click on Yes to reboot the server.

Figure 8
 

 




Legacy ID



319208


Article URL http://www.symantec.com/docs/TECH67639


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