Hotfix for Symantec Enterprise Vault Discovery Accelerator 8.0, Build 1318. Unable to browse Active Directory(AD) to add users to the Role Assignment.

Article:TECH67809  |  Created: 2009-01-12  |  Updated: 2010-01-26  |  Article URL http://www.symantec.com/docs/TECH67809
Article Type
Technical Solution


Environment

Issue



Hotfix for Symantec Enterprise Vault Discovery Accelerator 8.0, Build 1318. Unable to browse Active Directory(AD) to add users to the Role Assignment.

Solution



To which versions of Symantec Enterprise Vault Discovery Accelerator (tm) can this hotfix be applied?
This hotfix can only be applied to the following version of Discovery Accelerator:
Enterprise Vault Discovery Accelerator 8.0, Build 1318

What issue does this hotfix resolve?
This problem occurs in environments where the domain contains many Active Directory(AD) objects.  Adding users to roles from AD requires the AcceleratorService to read those accounts from AD using DirectoryService components. One of the components, namely SearchResultCollections requires explicit disposing after using, otherwise it leaks unmanaged resources and memory. The result is that AcceleratorService process memory usage goes up until it hits physical / 2GB memory barrier and collapses with OutOfMemoryExceptions.  In addition, the original AD query would return computer accounts as well, which is not needed.

Which files does this hotfix replace?
AcceleratorCommon.dll

How to install this hotfix:
Discovery Accelerator Server
1. Stop the Enterprise Vault Accelerator Manager Service.
2. Copy the AcceleratorCommon.dll from the Discovery Accelerator installation folder to another location.
3. Replace AcceleratorCommon.dll with the updated file version in the installation folder of the Discovery Accelerator.
4. Start the Enterprise Vault Accelerator Manager Service.

How to uninstall this hotfix:
Discovery Accelerator Server
1. Stop the Enterprise Vault Accelerator Manager Service.
2. Replace AcceleratorCommon.dll with the original file in the installation folder of the Discovery Accelerator.
4. Start the Enterprise Vault Accelerator Manager Service.

Attachments

DA8HotFixEtrack1503248_319429.zip (178 kBytes)

Supplemental Materials

SourceETrack
Value1503248
DescriptionEscalation document tracking investigation of the issue.

Legacy ID



319429


Article URL http://www.symantec.com/docs/TECH67809


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