Hotfix NB_6.5.3.1.winnt.x64.exe provides fixes to the Veritas NetBackup (tm) Enterprise Server / Server 6.5.3 on x64 Windows XP/2003/2008 server and clients.

Article:TECH67884  |  Created: 2009-01-13  |  Updated: 2010-01-26  |  Article URL http://www.symantec.com/docs/TECH67884
Article Type
Technical Solution


Environment

Issue



Hotfix NB_6.5.3.1.winnt.x64.exe provides fixes to the Veritas NetBackup (tm) Enterprise Server / Server 6.5.3 on x64 Windows XP/2003/2008 server and clients.

Solution



NB 6.5GA Pack NB_6.5.3.1 README February 13, 2009
================================================================================
This Hotfix provides fixes for Veritas NetBackup (tm) Windows x64-bit server.

================================================================================


=================
PACK DEPENDENCIES
=================
-- NB_6.5.3_<6 digit number>.exe must be installed before this
Hotfix is installed.

I. NEW FEATURES AND PLATFORM PROLIFERATIONS
Platform Proliferations
New Features and Enhancements
II. KNOWN ISSUES
III. DOWNLOAD INSTRUCTIONS
IV. INSTALLATION INSTRUCTIONS
V. UNINSTALL INSTRUCTIONS
VI. CURRENT RELEASE UPDATE INDEX
VII. HOTFIX CONTENT
Conventions
Current Hotfix
NB_6.5.3.1.x64
Release Update History
NB_6.5.3.x64
NB_6.5.2.x64
NB_6.5.1.x64




============================================
I. NEW FEATURES AND PLATFORM PROLIFERATIONS
============================================
The following items describe the new enhancements contains in this Hotfix.

For information about new 6.5.3 features and proliferations in, refer to the
NetBackup 6.5.3 online Release Update Readme and the NetBackup 6.5.3
Documentation Update document on the Symantec Support Web site.

http://entsupport.symantec.com/docs/305408

+ A change has been added in this release that addresses an issue that would
allow jobs to run and complete successfully while the time changed because
of Daylight Savings Time.

For more information about how schedules will be treated during daylight
savings time, refer to the following TechNote on the Symantec Support Web
site.

http://entsupport.symantec.com/docs/318346

+ This release contains enhancements that enable NetBackup to make more
knowledgeable schedule selections to meet daily backup frequency requirements.
This intelligence helps to avoid backups that run soon after midnight if the
same backup ran just before midnight. In policies with a daily frequency,
NetBackup looks at the schedules in the day ahead to see if another schedule
is available and determines whether it should run the backup during the later
schedule.

For more information about this enhancement, refer to the following TechNote
on the Symantec Support Web site.

http://entsupport.symantec.com/docs/318347




==================
II. KNOWN ISSUES
==================
+ (ET1514170) A schedule that is configured to open and close during the
Daylight Savings Time (DST) changeover hour in the Spring of the year may not
run. If you have any schedules configured to run during this window, Symantec
recommends that you adjust the window of these schedules to a time that is
outside of the DST changeover hour.

For more information about this issue, refer to the following TechNote on the
Symantec Support Web site.

http://entsupport.symantec.com/docs/318346

+ (ET1514238) While launching the NetBackup-Java Administration Console (using
the jnbSA script) or the NetBackup-Java BAR user interface (using the jbpSA
script) on a Linux IA 64-bit platform, you may encounter the following error
message.

ERROR: ld.so: object '/opt/VRTSat/lib/ia64/libstdc++.so.5' from LD_PRELOAD
cannot be preloaded: ignored.

This error message occurs if you have not installed the Symantec Authentication
Service (AT). You can ignore the error message and continue to work in the
NetBackup console.

+ (ET1516790) An issue exists that can cause the NetBackup-Java Administration
Console to display the time in the Tasks Performed window to be one off one hour
from the actual time, based on a previous daylight savings time (DST) date.

To avoid this problem, Symantec recommends that you manually enter the correct
settings in to the Adjust Application Timezone dialog, and save this as the
default. This change is saved and then used on subsequent program operations to
enable the NetBackup-Java Administration Console to use the correct default
timezone.

To change the timezone, use the following steps as a guide.
1. With the NetBackup-Java Administration Console open, select File > Adjust
application timezone.

2. From the Standard tab in the Adjust time window, do the following:
a. Verify that your timezone appears as the timezone being used.
b. Click the "Use custom timezone" check box.

3. Select the Custom tab. This tabbed page shows the timezone, current start
and end times for daylight savings time (DST). Do the following to change
the start and end dates appropriately for your timezone.
a. Verify that your timezone appears in the Base Timezone On drop-down menu.
c. Adjust the DST Start date and time as necessary for your region.
d. Adjust the DST End date and time as necessary for your region.
e. Click OK. Your times will adjust and the administration console will
now show the correct time.




==========================
III. DOWNLOAD INSTRUCTIONS
==========================
This is an update to NetBackup/Media Manager products
with the latest fixes for Windows NT NetBackup servers.

Download instructions:
1) Download the NB_6.5.3.1.x64_<6 digit number>.exe file into a
temporary directory.

where <6 digit number> is an internal tracking identifier

2) Extract the NB_6.5.3.1.x64_<6 digit number>.exe by
double-clicking on it.

This will create a number of files that include:
x64.README
and
Setup.exe



=============================
IV. INSTALLATION INSTRUCTIONS
=============================

Before you install, review the following list of notes:

- When installing and uninstalling this pack, the instructions contained
in the Online Readme always supersede the instructions contained in the
installed version.

- Click on the "Download Now" link, near the bottom of this document
prior to running the following installation procedure for this pack.

- Symantec recommends that you perform a catalog backup before and after
you apply this Release Update.

- If you are planning to install this Hotfix as a part of an
upgrade from a 6.0 MPx release, you must first install NetBackup 6.5 GA
and NetBackup 6.5.3 before you install this Hotfix.

- NetBackup Master Server is not supported on Windows 2008.

- If you have BMR Boot server you should take down those processes before
performing the install/uninstall.

- If you are planning to install this Hotfix as a part of an
upgrade from a 5.x release then it is important that you understand
that the existing NetBackup databases must be in a consistent state prior
to beginning the upgrade. Information and tools to assist you in
determining the current state of your database, as well as instructions to
help you address any inconsistencies that you might discover can be viewed
on the NetBackup Upgrade Portal, a part of the Symantec NetBackup Support
Web site.

http://support.veritas.com/menu_ddProduct_NBUESVR.htm


Install this Hotfix in a Windows CLUSTER Environment:
-----------------------------------------------------
1) Install this Hotfix locally on the nodes of the cluster where
the NetBackup group is inactive. (follow steps 1-4 below)

NOTE: When installing on a VCS cluster, complete the installation of this
pack on a single node before you begin installing on another node.

2) Install this Hotfix locally on the active node. This should be
done when the NetBackup system is quiet, for example, no backups or
restores running.

CAUTION: Do not failover the NetBackup Group until all NetBackup nodes
(including the active NetBackup node) have the Hotfix installed.

--------------------------------------------------------------------------------

Installation steps:

1) Close all NetBackup Windows.
Make sure the NetBackup system has no active backups, restores,
duplications, etc., running. If there are NetBackup activities in process,
the Hotfix will require a reboot if the file to update is busy.

If a database client is being used, such as Oracle, ensure that the
database services are stopped. Database services can be stopped using the
ControlPanel -> Services tool. Repeat this until all databases have been
stopped. These services must be restarted once the patch is successfully
installed.

2) Run Setup.exe (Double-click on the icon from File Manager or Explorer or run
it from the command prompt)

Setup.exe begins by stopping the appropriate NetBackup Services required for
the Hotfix installation. Next, it will install the necessary files
into their correct locations. Lastly, Setup.exe will restart the appropriate
NetBackup services.

3) Examine the install log located under the user profile that completed the
install. The following is an example of the user administrator that
completed the install. This path may be hidden and you may need to unhide
hidden or system files to view the log.

C:\Documents and Settings\administrator\Local Settings\Temp\
NetBackup Install...log

Search the install log for the following string to determine if an error has
occurred. "Return Value 3".

4) Remove the temporary directory created in the download instructions.

NOTE: After installing NetBackup 6.5.3 on a Windows x86 system with a
BMR Boot Server, start the BMR Boot Server Service manually.

NOTE: If you are installing the Hotfix using the silent install
script, please review the <TEMP>.Log after the installation is
finished, a reboot maybe required to complete the installation of the
Hotfix. A search of the log for the key words "in use" will
indicate which files were busy during the installation.

Symantec recommends that you perform a catalog backup after you have
applied this Release Update.

--------------------------------------------------------------------------------

The following procedure is only for users who want to install NetBackup 6.5.3.1
client on a Windows Vista system:

NOTE: Remote installations are not supported for Vista on Windows 32- and 64-bit
Systems.

To install NetBackup 6.5.3.1 client on a Vista system:
1. Install NetBackup 6.5 GA from a CD. You must use the custom install option
and choose to NOT to install VSP.
2. Install the NetBackup 6.5.3 Release Update.
3. Install the NetBackup 6.5.3.1 Hotfix.
4. If you are given a list of client platforms from which to select, select the
Windows 2003 with the chipset, either x86 or x64, that matches your system.

NOTE: After installing NetBackup on a Windows Vista client platform and starting
the Backup, Restore and Archive user interface, you may receive a dialog
warning you that the user interface is not compatible with Vista. You can
disregard the warning and proceed with using the user interface.

To add a Windows Vista client to a policy:
1. Create a Windows policy or use an existing Windows policy.
2. If you are given a list of client platforms from which to select, select the
Windows 2003 with the chipset, either x86 or x64, that matches your system.

To use Open File Backup:

1. VSP is not supported on Vista. If Open File Backup is enabled for a Vista
client (this is the default), VSS will always be used to create the snapshot.




=========================
V. UNINSTALL INSTRUCTIONS
=========================

To uninstall the Hotfix from a Windows CLUSTER Environment:

NOTE: When uninstalling on a VCS cluster, complete the uninstall of this
pack on a single node before you begin uninstalling on another node.

1) Uninstall this Hotfix from the nodes of the cluster where the
NetBackup group is inactive. (follow steps 1-2 below)

2) Uninstall this Hotfix from the active NetBackup node.
This should be done when the NetBackup system is quiet, for example,
no backups or restores running.

CAUTION:
Do not failover the NetBackup Group until all NetBackup nodes (including
the active NetBackup node) have the Hotfix uninstalled.

**Important notice regarding un-installs on Windows**
Only the last update installed on a Windows system can be un-installed.

1) Close all NetBackup Windows.
Make sure the NetBackup server has no active backups, restores,
duplications, etc., running. If there are NetBackup activities in process,
the Hotfix will not install if the file to update is busy.

If a database client is being used, such as Oracle, ensure that the
database services are stopped. Database services can be stopped via the
Control Panel -> Services tool. Repeat this until all databases have been
stopped. These services must be restarted once the patch is successfully
uninstalled.

2) Go to Add/Remove programs dialog box and select the correct update
to be uninstalled.




========================
VI. CURRENT HOTFIX INDEX
========================

This section contains a master index for all Windows packages of Etracks that
have been fixed in this release, sorted according to the containers that
they comprise.


NB_6.5.3.1.x64
--------------
1476452 1443700 1476457 1476459 1476454 1476436 1480329 1483219 1488529 1487540
1507022




===================
VII. HOTFIX CONTENT
===================
This section contains the conventions, content, and historical content that
are applicable to the release.

Conventions:
------------
The following list describes the conventions used in the subsections that
following this section. Each item listed in the Current Hotfix subsection
describes a feature, enhancement, or issue fixed with this Hotfix.

Description
Describes a particular problem contained in this Hotfix.

** Description **
Describes a problem that can lead to potential data loss. Please
read these problem descriptions carefully.

Workaround
Any available workarounds to a problem are also listed. Workarounds can be
used INSTEAD of applying the patch, however, Symantec strongly recommends
the "best practice" of being at the latest available patch level.

Additional Notes
Any additional information regarding a problem is included.



Current Hotfix
--------------
Each item listed in this section describes a feature, enhancement, or change
that comprises this Release Update. Please read this section thoroughly to
understand the contents of this update.
--------------------------------------------------------------------------------
Etrack Incident = ET1476452
Associated Primary Etrack = ET1435447
Titan cases: 281-430-989

Description:
A change was made to address an issue that caused the NDMP dmplevel to
not be reset properly after a full backup was run.
--------------------------------------------------------------------------------
Etrack Incident = ET1443700
Associated Primary Etrack = ET1391305
Titan cases: 220-374-967 320-135-491

**Description:
Calendar incremental backups would not run on the same day as calendar
full backups.
--------------------------------------------------------------------------------
Etrack Incident = ET1476457
Associated Primary Etrack = ET1409915
Titan cases: 240-820-679

Description:
MS SQL backups would run twice when an automatic backup was started.

Additional Notes:
This issue would occur when immediate backups were submitted and the
policy name was spelled with an incorrect case from the bpbackup command.
Symantec recommends that you use care when specifying the policy name.
--------------------------------------------------------------------------------
Etrack Incident = ET1476459
Associated Primary Etrack = ET1445633
Titan cases: 312-046-169 281-453-350 291-104-679

Description:
A change has been added to address an issue that would allow jobs to run
continuously while the time changed because of daylight savings time.
--------------------------------------------------------------------------------
Etrack Incident = ET1476454
Associated Primary Etrack = ET1386189
Titan cases: 320-127-126 220-416-368 230-596-851

Description:
A problem existed that caused nbpem to core dump when there was a heavy
load on the master server and nbpem failed to open or read the bprd comm
file for immediate or user backups.
--------------------------------------------------------------------------------
Etrack Incident = ET1476436
Associated Primary Etrack = ET1443574
Titan cases: 220-457-153

Description:
A change has been made to address a core dump issue found with nbpem that
would occur when a user attempted to restart a user-initiated backup that
had failed.
--------------------------------------------------------------------------------
Etrack Incident = ET1480329

Description:
A logic error had been identified and corrected in daemons that run on
Veritas NetBackup master, media, and client servers. Successful access to
and manipulation of this logic error could potentially lead to arbitrary
command execution with elevated privileges on a vulnerable system.

For more information about this issue, refer to the following TechNote
on the Symantec Support Web site.

http://entsupport.symantec.com/docs/317828
--------------------------------------------------------------------------------
Etrack Incident = ET1483219

Description:
Additional corrections have been added to this release that ensure the
proper handling of daylight savings time. For additional information
on the issues that this fix resolves, refer to the following TechAlert
on the Symantec Support Web site.

http://entsupport.symantec.com/docs/318014

--------------------------------------------------------------------------------
Etrack Incident = ET1488529

Description:
A calendar schedule that crosses multiple days would stop scheduling
completely after running on the last full day when only one window was
open for the week.
--------------------------------------------------------------------------------
Etrack Incident = ET1487540

Description:
A change has been made to address an erroneous statement that appeared
in the NetBackup Administration Console for Windows after NetBackup 6.5.3
was installed.
--------------------------------------------------------------------------------
Etrack Incident = ET1507022

Description:
The nbemmcmd command did not allow for the server to be added with a
triple-dot version (6.x.x.x) and did not display the version correctly.
A change has been made to the command and the version is now correctly
displayed.
--------------------------------------------------------------------------------



Release Update History
----------------------

For a complete accumulative list of all 6.5.x Release Update information
contained in previous releases refer to the NetBackup 6.5.3 online Readme.

Attachments

NB_6.5.3.1.winnt.x64_319527.exe (7.5 MBytes)


Legacy ID



319527


Article URL http://www.symantec.com/docs/TECH67884


Terms of use for this information are found in Legal Notices