Agent for Microsoft Virtual Server (AMVS) Hyper-V GRT Backup jobs to tape complete with an exception failing to mount one or more virtual disk images.
| Article:TECH67967 | | | Created: 2009-01-28 | | | Updated: 2013-03-11 | | | Article URL http://www.symantec.com/docs/TECH67967 |
Problem
Agent for Microsoft Virtual Server (AMVS) Hyper-V GRT Backup jobs to tape complete with an exception failing to mount one or more virtual disk images.
Error
Agent for Microsoft Virtual Server (AMVS) Hyper-V GRT backup jobs to tape complete with the following exception after Applying Backup Exec for Windows Servers 12.5 HOTFIX 310648. No Hyper-V (AMVS) GRT restore selections are present after the exception occurs.
Failed to mount one or more virtual disk images
(FIGURE 1)
Solution
The above mentioned issue has now been fixed by way of a hotfix. Please refer the Related Documents section below for more information.
WORKAROUND:
Uninstall HOTFIX 310648 from the Backup Exec media server.
Reinstall the Backup Exec Remote agent (RAWS) on the Hyper-V host.
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| Source | ETrack |
| Value | 1526443 |
| Description | AMVS GRT tape jobs Fail to mount one or more virtual disk images after applying HOTFIX 310648 |
Related Articles
Legacy ID
319636
Article URL http://www.symantec.com/docs/TECH67967
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