README - CommandCentral Storage 5.1 Hotfix

Article:TECH67969  |  Created: 2009-01-17  |  Updated: 2010-01-19  |  Article URL http://www.symantec.com/docs/TECH67969
Article Type
Technical Solution


Environment

Issue



README - CommandCentral Storage 5.1 Hotfix

Solution




README for CommandCentral 5.1 Hotfix
VERITAS CommandCentral 5.1
********************************************************************************

Apply this hotfix on hosts where the CommandCentral 5.1 Management Server is
installed.

Platform:  Windows and Solaris Management Server

Date:      February 13, 2009

Download:

Windows -  https://vias.symantec.com/labs/patch/php/patchinfo.php?release_id=1848

Solaris -  https://vias.symantec.com/labs/patch/php/patchinfo.php?release_id=1847


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Issues Fixed
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

The following issues are fixed in this hotfix:

================================================================================
Incident        Description
================================================================================
1240613         Virtual fabrics do not display when creating a zone or zone
               alias pattern
--------------------------------------------------------------------------------
1436388         The HiCommand Explorer does not discover LDEVs that have
               emulation mode 3390
--------------------------------------------------------------------------------
1446345         When an environment includes storage arrays that support
               array-wide spare disks (Hitachi, LSI, IBM FastT, and Fujitsu),
               in an array's overview pane, in the Array Storage Summary chart,
               the RAID Group capacity is smaller than the configured capacity
--------------------------------------------------------------------------------
1446560         CommandCentral database may create large temporary files if
               both CommandCentral Storage and CommandCentral Storage Change
               Manager are enabled
--------------------------------------------------------------------------------
1448554 CommandCentral does not discover an ESX server's IP address when
discovering the ESX server through a VirtualCenter
--------------------------------------------------------------------------------
1449596 Physical memory and number of processors display as 0 for a
NetApp unified storage device
--------------------------------------------------------------------------------
1449677         In CommandCentral Storage Change Manager, an error displays
               when searching in the Policy table
--------------------------------------------------------------------------------
1449825         Information about some storage pools do not display in the
               CommandCentral Storage Change Manager Console
--------------------------------------------------------------------------------
1450141         Inaccurate port names display for FL ports
--------------------------------------------------------------------------------
1450916         When using Firefox, a user?s password changes successfully even
               though the New Password and Re-type password fields are different
--------------------------------------------------------------------------------
1451067 When multiple NetApp shares point to same directory, only one
share appears in the Console
--------------------------------------------------------------------------------
1451319 Device operations fail for explorers that are installed on a
host whose name contains the letters "chm"
--------------------------------------------------------------------------------
1451838         Storage Change Manager Server stops reporting changes or
               processing policies
--------------------------------------------------------------------------------
1453145         Incorrect count of managed host licenses in use
--------------------------------------------------------------------------------
1453904         No change messages relating to enabling or disabling
               multipathing
--------------------------------------------------------------------------------
1454100         Delay in generating change messages, violations, and risks
--------------------------------------------------------------------------------
1454720         Exception displays when adding a trap notification to a global
               policy
--------------------------------------------------------------------------------
1456054         The following error appears when scanning NetApp MultiStore
               Virtual Systems on Windows: class ConversionException EXCEPTION
               Error converting unicode to upper case Code:15
--------------------------------------------------------------------------------
1456059 After changing the CSV delimiter, the Save Table option at the
top of each table in the Reporting pane does not reflect the
new delimiter
--------------------------------------------------------------------------------
1456652         CommandCentral Storage Change Manager Console displays error
               message after session inactivity
--------------------------------------------------------------------------------
1456818 "Unreachable via IP" alerts generated for managed hosts
--------------------------------------------------------------------------------
1457768         After upgrade, some pages in the CommandCentral Storage Console
               take a long time to load
--------------------------------------------------------------------------------
1458276         See 1454100
--------------------------------------------------------------------------------
1459081         Data from 4.x agents that report to a 5.1 Management Server
               does not load into the database
--------------------------------------------------------------------------------
1460805         VMware explorer leaks thread handles on Windows hosts
--------------------------------------------------------------------------------
1463369         In CommandCentral Storage Change Manager, buttons do not display
               in the Remove Object dialog box
--------------------------------------------------------------------------------
1465344     When an environment includes storage arrays that support
               array-wide spare disks (Hitachi, LSI, IBM FastT, and Fujitsu),
               in the Online Storage Capacity Summary report, in the Total
               Online Storage and Total Array Storage charts, the capacity
               reported in the Logical: Unknown slice is large
--------------------------------------------------------------------------------
1468396         The Violations pane takes several minutes to load
--------------------------------------------------------------------------------
1468786         VmwareExplorer may crash while discovering ESX servers using
               VI SDK
--------------------------------------------------------------------------------
1471007         The CommandCentral Storage Change Manager Server hangs when a
path with lower switch hop count gets discovered
--------------------------------------------------------------------------------
1471137
When changing the scope of the CC Resource Usage reports, the
list of hosts do not sort alphabetically in the Customize
dialog box
--------------------------------------------------------------------------------
1475059 CommandCentral Storage Change Manager Console displays "could
not execute query" error
--------------------------------------------------------------------------------
1478626 Text fields are not visible in the Device Configuration wizard
--------------------------------------------------------------------------------
1478782 The VMware explorer discovers the defined size of thin disks
and snapshot disks instead of consumed disk sizes, which can
result in a negative number for a storage pool's overhead
capacity
--------------------------------------------------------------------------------
1479188 Virtual machines with Guest OS installed reported as virtual
machines without Guest OS installed if the virtual machines
are discovered through VI SDK
--------------------------------------------------------------------------------
1479204 The total logical capacity and free logical capacity values may  
be incorrect for CLARiiON RAID groups
--------------------------------------------------------------------------------
1479207         When scoping the Host Virtualization Summary report on multiple
               ESX servers that share the same Storage pool, in the Host
               Virtualization Storage Summary waterfall chart, the SP/RDM
               Utilization stack bar grows much higher than the Logical bar.
               When scoping the Host Virtualization Detail report on multiple
               ESX servers that share the same Storage pool, the storage pools
               are repeated in Storage Pools table.
--------------------------------------------------------------------------------
1484039         The CommandCentral Storage Change Manager Server may throw
               exceptions during a violation, policy scope, or path related
change reporting for NIL values
--------------------------------------------------------------------------------
1484169 CommandCentral Storage Change Manager does not raise a violation
after removing a path with a minimum hop count when the remaining
paths have hop counts higher than permitted by the policy
--------------------------------------------------------------------------------
1485711 When a Hitachi array disk drive fails, CommandCentral Storage
repeats multiple alerts for the same failed disk drive
--------------------------------------------------------------------------------
1486283 When no host is selected in the View Log dialog box, a long
series of numbers displays in the Managed Host field
--------------------------------------------------------------------------------
1487226         Hop count violation does not generate in CommandCentral Storage
               Change Manager when paths with switch hop counts satisfying the
               hop count policy condition are disconnected
--------------------------------------------------------------------------------
1488117 Symmetrix array discovery may not work if there is information
for only one RA group in the output for an RDF director
--------------------------------------------------------------------------------
1488338 For Hitachi storage arrays, CommandCentral Storage does not
collect performance statistics for some RAID group objects
--------------------------------------------------------------------------------
1500495 SNMP based monitoring of arrays and switches using non-default
               community name does not work
--------------------------------------------------------------------------------
1501887 In the Switch Port Performance Detail report, if you customize
the report to include ports connected to array ports only,
the report does not display any data
--------------------------------------------------------------------------------
1502488 The LUN capacities for HDS arrays have negative values
--------------------------------------------------------------------------------
1502556 The Alert Manager hangs, which causes the status of SICL
services on various managed hosts to be incorrectly reported
as "Disconnected"
--------------------------------------------------------------------------------
1502585 For IBM storage arrays, health monitoring data is not available
for volumes and disks
--------------------------------------------------------------------------------
1504026 When discovering a large number of ESX servers that are managed
by one VirtualCenter, discovery may fail
--------------------------------------------------------------------------------
1504316 DBbackup script fails on a 64-bit Windows host
--------------------------------------------------------------------------------
1505461 If a switch has more than one IP address assigned, the switch
displays multiple times in the Switch Summary table
--------------------------------------------------------------------------------
1505795 Added support for HP-XP 12000 array via SMI-S version 1.2
--------------------------------------------------------------------------------
1506379 Configure Device wizard does not allow the \ character in the
Login field
--------------------------------------------------------------------------------
1506459 When a snapshot is created for a virtual machine, the
CommandCentral database removes the relationship between the
virtual machine and virtual disk and creates the relationship
between the virtual machine and snapshot disk. Because of this,
the virtual machine's storage usage can be less than the consumed
virtual disk's total size.
--------------------------------------------------------------------------------
1513707 In the Application Growth Summary report, an HTTP exception
appears when you click "To Table"
--------------------------------------------------------------------------------
1514906 If an ad hoc query contains a "\", the query does not execute
after editing the query
--------------------------------------------------------------------------------
1514934 Added support for discovery of IBM SVC 4.2.1 and 4.3
--------------------------------------------------------------------------------
1517302 Monitoring data missing for McDATA switches discovered through
SMI-S or Connectrix manager
--------------------------------------------------------------------------------
1518495 CommandCentral Storage does not discover a qtree on a NetApp
vfiler volume if the qtree contains a space in its name
--------------------------------------------------------------------------------
1518500 NetApp quota reports do not display user names for the user
quotas
--------------------------------------------------------------------------------
1518503 Data Module fails to scan a NetApp share if its name includes
spaces
--------------------------------------------------------------------------------
1518523 When enabling monitoring for HiCommand storage arrays, you
should not have to add a * in the advanced settings of the
Configure Device tool
--------------------------------------------------------------------------------
1519468 Missing monitoring data for Cisco ISL (inter switch link) ports
--------------------------------------------------------------------------------
1519553 Incorrect monitoring data for DMX storage arrays
--------------------------------------------------------------------------------
1519661 Correlation fails for Hitachi USP-V LUNs that are discovered by
a 4.x managed host that reports to a 5.1 Management Server
--------------------------------------------------------------------------------
1519713 Masking changes done through the vendor's interface are not
reflected in SMI-S storage arrays discovered by the
CimvailExplorer
--------------------------------------------------------------------------------
1523022 The topology for an array does not show all of the switches if
an array is connected to more than one host through different
fabrics
================================================================================


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Installing the hotfix
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Windows Management Server:
--------------------------

1. Download the hotfix ("5.1_Mandatory_HotFix.tar.gz") to a temporary location
  (for example, C:\Temp\MEGAHOTFIX).


2. Extract the hotfix in the temporary directory.
 
  When you extract the hotfix, the following two files extract:  
   
  LocalUpgrade.pl and VRTSccs-F510001473752.tar.gz


3. To apply the hotfix, do the following:

  - Open an operating system console.

  - Type the following command to change to the HAL bin directory:
         
    (The following assumes that CommandCentral has been installed in the default
     installation directory)
         
    cd ?C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin?

  - Type the following command:

    halsecurity login
       
    You may have to provide the password for the ?admin? account which is used
    while logging in to the Console. The default password for this account is
    'password' (without single quotes).
       
  - Type the following command to deploy the hotfix:
       
    <HAL bin directory>\perl <C:\Temp\MEGAHOTFIX>\LocalUpgrade.pl <C:\Temp\MEGAHOTFIX>\VRTSccs-F510001473752.tar.gz

    For example:  
       
    perl C:\Temp\MEGAHOTFIX\LocalUpgrade.pl C:\Temp\MEGAHOTFIX\VRTSccs-F510001473752.tar.gz


4. After you deploy the hotfix, you can check the installation logs as follows:

  - To see the detailed logs, go to CommandCentral Storage Data directory.
   
    The default location is:
       
    C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint

    cd <HAL data directory>\Data\HAL\maint\VRTSccs-F510001473752\<time stamp>\output
   
    For example:

    C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\VRTSccs-F510001473752\<time stamp>\output

  - Check if there are any errors in the stderr.txt file.
   
  - Check the detailed logs of hotfix application in the stdout.txt file.


5. Verify the hotfix version as follows:
   
  - Open the CommandCentral Storage version file.
   
    The default location is C:\Program Files\VERITAS\CommandCentral Storage\Version\cc_version.txt

  - Check the FIXID and other details which shows the HOTFIX number added with
    all the details in cc_version.txt
     
    For example:

       FIXID=F510001473752
       DATE=Fri Dec 19 14:15:08 2008
       DESCRIPTION=MS Hotfix bundle.
       OBSOLETES=F510001468786,F510001460805


Solaris Management Server:
--------------------------

1. Download the hotfix ("5.1_Mandatory_HotFix.tar.gz") to a temporary location
  (for example, /tmp/MEGAHOTFIX).


2. Extract the hotfix in the temporary directory.

  When you extract the hotfix, the following two files extract:
   
  LocalUpgrade.pl and VRTSccs-F510001473752.tar.gz


3. To apply the hotfix, do the following:

  - Open an operating system console.

  - Type the following command to change to the HAL bin directory:

    (The following assumes that CommandCentral has been installed in the default
     installation directory)
         
    cd /opt/VRTSccs/VRTShal/bin

  - Type the following command:

    ./halsecurity login
       
    You may have to provide the password for the ?admin? account which is used
    while logging in to the Console. The default password for this account is
    'password' (without single quotes).
       
  - Type the following command to deploy the hotfix:
       
    <HAL bin directory>perl </tmp/MEGAHOTFIX>/LocalUpgrade.pl </tmp/MEGAHOTFIX>/VRTSccs-F510001473752.tar.gz

    For example:    
   
    ./perl /tmp/MEGAHOTFIX/LocalUpgrade.pl /tmp/MEGAHOTFIX/VRTSccs-F510001473752.tar.gz


4. After you deploy the hotfix, you can check the installation logs as follows:

  - To see the detailed logs, go to CommandCentral Storage Data directory.
   
    The default location is /var/VRTSccs/data/VRTShal/maint/VRTSccs-F510001473752/20081219_12.47.13/output
   
    cd <HAL data directory>/data/VRTShal/maint/VRTSccs-F510001473752/20081219_12.47.13/output
   
    For example:

    cd /var/VRTSccs/data/VRTShal/maint/VRTSccs-F510001473752/<time stamp>/output

  - Check if there are any errors in the stderr.txt file.
   
  - Check the detailed logs of hotfix application in the stdout.txt file.


5. Verify the hotfix version as follows:

  - Open the CommandCentral Storage version file.
     
    The default location is: /opt/VRTS/version/cc_version.txt
     
  - Check the FIXID which shows the HOTFIX number and other details.
   
    For example:

       FIXID=F510001473752
       DATE=Fri Dec 19 14:15:08 2008
       DESCRIPTION=MS Hotfix bundle.
       OBSOLETES=F510001468786,F510001460805



Legacy ID



319638


Article URL http://www.symantec.com/docs/TECH67969


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