Veritas Storage Agent service terminates unexpectedly after mapping 3Par LUNs

Article:TECH68075  |  Created: 2009-01-20  |  Updated: 2010-01-27  |  Article URL http://www.symantec.com/docs/TECH68075
Article Type
Technical Solution


Environment

Issue



Veritas Storage Agent service terminates unexpectedly after mapping 3Par LUNs

Error



09/01/2008 07:10:00 PM ERROR 1000(0x000003e8) Application Error Faulting application vxpal.exe, version 3.3.1048.0, time stamp 0x48842240, faulting module msvcrt.dll, version 7.0.6001.18000, time stamp 0x4791a727, exception code 0xc0000005, fault offset 0x00009b30

Solution



The presentation of storage from a 3Par array may cause the Veritas Storage Agent (vxvm) to terminate unexpectedly when using Storage Foundation for Windows (SFW) 5.1.
Resolution:
A fix for this issue has been included in Device Driver Installation (DDI) 1 for SFW 5.1. Please follow the URL below to find details on DDI 1.

Alternatively, a private fix is available from Symantec Enterprise Technical Support. To obtain the private fix, contact Symantec Enterprise Technical Support and reference this article during the call. A support representative will be available to assist in troubleshooting this issue. If it is determined that the private fix addresses the problem the support representative will further assist in obtaining the private fix.

Note: This fix specifically addresses the problem identified above. It has not been fully tested and should be applied in a test environment before placing into production. If the systems are not critically impaired, it is recommended to delay the installation of this private fix until the next scheduled maintenance release. Before applying this private fix, systems may be required to be upgraded to the latest code base. The support representative will help in determining the best course of action.



Supplemental Materials

SourceETrack
Value1388819
DescriptionVxvm crashes after mapping LUNs to the server


Legacy ID



319929


Article URL http://www.symantec.com/docs/TECH68075


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