Backup Exec installation fails with error "Extraction failed.. Access is denied" due Access Protection rules created in McAfee Enterprise Antivirus product.
| Article:TECH68090 | | | Created: 2009-01-20 | | | Updated: 2012-01-28 | | | Article URL http://www.symantec.com/docs/TECH68090 |
Problem
Backup Exec installation fails with error "Extraction failed.. Access is denied" due Access Protection rules created in McAfee Enterprise Antivirus product.
Error
Extraction failed..........Access is denied.
Following event is generated in the Application log in Event Viewer:
Event Source: McLogEvent
Event ID: 257
Description:
Blocked by access protection rule. Access to object D:\1e8a3a85025f0ba53a5c23892731ff\autorun.inf was blocked by rule User-defined Rules:Prevent AutoRun.Inf from functioning.
Cause
This issue occurs when McAfee On Access Protection prevents the execution of Autorun feature.
Solution
1. Disable the McAfee Access Protection temporarily to allow the installation proceed further.
2. To permanently resolve this contact McAfee Support to help configure the access protection rules correctly.
|
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| Source | Event ID |
| Value | 257 |
| Description | Installation fails with error "Extraction failed.. Access is denied" due Access Protection rules created in McAfee Enterprise Antivirus product. |
Legacy ID
319949
Article URL http://www.symantec.com/docs/TECH68090
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