Backup Exec 12.5 for Windows Servers service packs or patch installation fail with an error " LU1812: A program that was part of this update failed when it ran. This update was not applied " while running LiveUpdate

Article:TECH68150  |  Created: 2009-01-23  |  Updated: 2014-01-08  |  Article URL http://www.symantec.com/docs/TECH68150
Article Type
Technical Solution

Product(s)

Issue



Backup Exec 12.5 for Windows Servers service packs or patch installation fail with an error " LU1812: A program that was part of this update failed when it ran. This update was not applied " while running LiveUpdate


Error



While Running LiveUpdate in Backup Exec 12.5, the installation starts and rolls back.  It fails with error "LU1812: A program that was part of this update failed when it ran. This update was not applied".  If a manual installation of Backup Exec 12.5 Service Pack 1 is attempted, it fails with error

Error 1314.The specified path\\\D$\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\DATA is unavailable 

 The Installation log bkupinst.htm in C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs reports the following error

ERROR: Error 1314.The specified path \\\D$\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\DATA is unavailable.
And
V-225-136: The patch failed to install. Return code: 1603 ***To search for information about this error, click here 

http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-225-136

The Event viewer displays Event Id 11314 under the Application Log in the Event Viewer


Solution



1. Browse to X:\WINDOWS\Installer (where 'X' stands for the installation drive for Windows)
 
Note: If this file cannot be found,check if it is hidden in Tools-->Folder Options-->View and uncheck "Hide protected operating system files (Recommended)".It should be visible now.
2. Search for BEInstParams.prm in the Installer folder
 
3. Rename the BEInstParams.prm to BEInstParams.prm.old
 
4. Run the LiveUpdate installation or manually install the patch again.
Note: BEInstparams.prm is an encrypted file which stores the machine name,domain name, user account, and password of the Backup Exec installation.  Deletion of the old BEInstParams.prm and re-running the installation regenerates the BEInstparams.prm with the updated machine name and domain name

Supplemental Materials

SourceError Code
Value1314
Description

The specified path is unavailable.


SourceError Code
ValueLU1812
Description

A program that was part of this update failed when it ran.


SourceEvent ID
Value11314


Legacy ID



320188


Article URL http://www.symantec.com/docs/TECH68150


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