Backup Exec 12.5 for Windows Servers service packs or patch installation fail with an error " LU1812: A program that was part of this update failed when it ran. This update was not applied " while running LiveUpdate
| Article:TECH68150 | | | Created: 2009-01-23 | | | Updated: 2010-01-07 | | | Article URL http://www.symantec.com/docs/TECH68150 |
Problem
Backup Exec 12.5 for Windows Servers service packs or patch installation fail with an error " LU1812: A program that was part of this update failed when it ran. This update was not applied " while running LiveUpdate
Error
Error 1314.The specified path\\\D$\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\DATA is unavailable
Solution
While Running LiveUpdate in Backup Exec 12.5, the installation starts and rolls back. It fails with error "LU1812: A program that was part of this update failed when it ran. This update was not applied". If a manual installation of Backup Exec 12.5 Service Pack 1 is attempted, it fails with error
Error 1314.The specified path\\\D$\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\DATA is unavailable
Figure
1
The
Installation log bkupinst.htm in C:\Documents and Settings\All Users\Application
Data\Symantec\Backup Exec\Logs reports the following error
ERROR:
Error 1314.The specified path \\\D$\Program Files\Microsoft SQL
Server\MSSQL.1\MSSQL\DATA is unavailable.
And
V-225-136: The patch failed to install. Return code:
1603 ***To search for information about this error, click
here http://entsupport.symantec.com/umi/V-225-136
The Event viewer displays Event Id 11314 under the Application Log in the Event Viewer
The Event viewer displays Event Id 11314 under the Application Log in the Event Viewer
Solution:
1.
Browse to X:\WINDOWS\Installer (where 'X' stands for the installation
drive for Windows)
Note:
If this file cannot be found,check if it is hidden in Tools-->Folder
Options-->View and uncheck "Hide protected operating system files
(Recommended)".It should be visible now.
2.
Search for BEInstParams.prm in the Installer folder
3.
Rename the BEInstParams.prm to BEInstParams.prm.old
4.
Run the LiveUpdate installation or manually install the patch again.
Note:
BEInstparams.prm is an encrypted file which stores the machine name,domain
name, user account, and password of the Backup Exec installation. Deletion
of the old BEInstParams.prm and re-running the installation regenerates the
BEInstparams.prm with the updated machine name and domain name.
|
|
| Source | Error Code |
| Value | 1314 |
| Description | The specified path is unavailable |
| Source | Error Code |
| Value | LU1812 |
| Description | A program that was part of this update failed when it ran. |
Related Articles
Legacy ID
320188
Article URL http://www.symantec.com/docs/TECH68150
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