Unable to archive email or restore previously archived email access is denied.

Article:TECH68165  |  Created: 2009-01-24  |  Updated: 2014-09-09  |  Article URL http://www.symantec.com/docs/TECH68165
Article Type
Technical Solution


Issue



Unable to archive email after migrating an Enterprise Vault (EV) enabled mailbox to another exchange server, a pop-up is displayed Error Description 0x80070005: Access is denied.  Additionally restoring previously archived email is affected as well.  See error section below for further details.

 

 


Error



See figure 1 below, a pop-up message is displayed in Microsoft Outlook when attempting a "Store in Vault" function:

Figure. 1



See figure 2 below, apop-up message is displayed in Microsoft Outlook when attempting a "Restore from Vault" function:

Figure. 2

 


Cause



The mailbox in question was migrated from a Microsoft Exchange server previously targeted for Enterprise Vault (EV) archiving.

 


Solution



See Article: TECH48928 on "How to move archive-enabled mailboxes from one Exchange server to another."  Part lll and Part lV of TECH48928 are pertininant to said solution, however review the article for further detail on "How to move archive-enabled mailboxes from one Exchange server to another" in case any steps were overlooked.




Legacy ID



320209


Article URL http://www.symantec.com/docs/TECH68165


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