This Hotfix can only be applied to the following versions of Enterprise Vault:

Enterprise Vault 2007 Service Pack 2 (SP2) Build RG1862

When archived folders are moved across storage partitions from NetApp Filer CIFS volumes, the xml linked in the folder is not updated to reflect the move to another site. This causes an attempt to contact the Directory Service, which times out and then logs an 8390 "RPC server is unavailable" error.

The solution included with this Hotfix adds additional logic to detect If a folder's xml does not match the entry in the Directory database and check whether the current folder has been moved from another directory server. If this is true then the archiving processing will create a new Archive folder entry for this folder. Additionally, checks have been put in place to recognize when ArchivePoints have been moved.

KVS.EnterpriseVault.FileServerArchiveCommon.dll

As best practices, make sure to have a backup of the system before making any changes.

1. Stop Enterprise Vault Services on all EV Servers.

2. On all EV Servers, take a copy of the KVS.EnterpriseVault.FileServerArchiveCommon.dll that currently exists in the EV installation directory.

3. Copy the following file from the Hotfix to EV installation folder on each EV Server: KVS.EnterpriseVault.FileServerArchiveCommon.dll.

4. Restart all services on all EV Servers.

1. Stop all Enterprise Vault services.

2. Copy the original module back to the Enterprise Vault installation directory and over write the existing files.

3. Restart the Enterprise Vault services.