Event 40966 - Permission synchronization error when deleting or moving a folder

Article:TECH68201  |  Created: 2009-01-25  |  Updated: 2014-08-01  |  Article URL http://www.symantec.com/docs/TECH68201
Article Type
Technical Solution


Issue



After deleting or moving a folder with an associated archive subsequent synchronization runs can report an error to the event logs, Event 40966.


Error



Event 40966
Exception: External component has thrown an exception.
Diagnostic:
Type: System.Runtime.InteropServices.SEHException
Reference:
Command Line: "C:\Program Files\Enterprise Vault\EvFsaSyncTask.exe"
 



To validate if this is the issue a DTRACE is needed, please perform the following steps on the EV server that has generated Event ID 40966 while re-creating the issue. 

  • For more information about Symantec Enterprise Vault’s DTRACE Utility please see HOWTO57893.
  • DTRACE the process EVFsaSynchTask for no less than 5 minutes while re-creating the issue.
  • Open the log file created and search for either of the following the strings:
{FOLDER.EN_US} An error occured synchronizing permissions for folder: \\?\UNC\folder and the Archive object with id: Archive ID of the affected archive.

 V-437-40966


Cause



This issue can occur during a synchronization task attempt to bring the file system permissions to an archive. If the folder path for the archive no longer exists this error will be generated, while the Enterprise Vault server has been configured with the SynchroniseFSASharePermissions registry key set to 0

Workarounds:

1. Using dtrace during the synchronization will provide the details of which path is causing this issue - once identified the path can be re-added to the target file system.
2. The volume target in the Vault Administration Console can be deleted and then re-created.
3. Switch the SynchroniseFSASharePermissions registry key back to 1 - see TECH55846.


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceETrack
Value1532846
Description

FSA - After deleting a folder that has a corresponding archive, error 40966 External component has thrown an exception


SourceEvent ID
Value40966
Description

A program fault has raised an exception. External component has thrown an exception.



Legacy ID



320264


Article URL http://www.symantec.com/docs/TECH68201


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