Backup of Microsoft Exchange Server 2000 or 2003 fails with An error occurred while accessing Microsoft Exchange Server.

Article:TECH68213  |  Created: 2009-01-08  |  Updated: 2013-11-07  |  Article URL http://www.symantec.com/docs/TECH68213
Article Type
Technical Solution


Issue



When backing up exchange 2000/2003 if the "Microsoft Site Replication Service" is selected in the backup job, the job fails with the following error "V-79-57344-65146 - An error occurred while accessing Microsoft Exchange Server. Check the application event log on the Exchange Server for more details."  


Error



V-79-57344-65146 - An error occurred while accessing Microsoft Exchange Server. Check the application event log on the Exchange Server for more details.

The following warnings can also be seen:

Note: Resource: "Microsoft Site Replication Service" is not snappable. Attempting to back up directly from the source volume." & "
 

WARNING: "\\Servername.local\Microsoft Site Replication Service\SRS Storage\SRS MDB" is a corrupt file. This file cannot verify.
 

WARNING: "\\Servername..local\Microsoft Site Replication Service\SRS Storage\Log files" is a corrupt file. This file cannot verify. 

Cause



The migration process from Exchange 5.5 to Exchange 2000 or Exchange 2003 requires the use of the Site Replication Service (SRS). The Site Replication Service is a directory service, which bridges the gap between the Exchange 5.5 DS (Directory Services) and Active Directory. The SRS notifies the Exchange 5.5 servers about the entire Exchange infrastructure, which then enables directory replication between the two systems. It does this intrasite replication through RPC calls. This allows the Exchange server to share configuration information with other Exchange servers in a mixed-mode organization. A copy of the directory is maintained in the SRS.EDB database.


The Site Replication Service database is protected with Backup Exec by selecting the SRS Storage object for backup. After a migration to an Exchange 2000 or Exchange 2003 only environment, it is suggested that the Microsoft SRS be removed. Once the SRS has been removed, if the object is still selected as part of a Backup Exec (tm) backup job, the above error will be written to the job log file. To overcome the problem, deselect the Microsoft Site Replication Service and exclude the SRS.MDB file from the backup selections per the solution below.


Solution




1. Within Backup Exec, select the backup job, and go to Backup Job Properties.
 
  
2. Deselect the Microsoft Site Replication Service in the graphical Backup Selections list (view by resource) and also make sure the sure it does not show up in the View selection details tab.
 

Note : Only selecting the 'Microsoft Information Store' enables GRT backups and restores of Exchange data.


Supplemental Materials

SourceUMI
ValueV-79-57344-65146

SourceError Code
Value0xe000fe7a
Description

An error occurred while accessing Microsoft Exchange Server. Check the application event log on the Exchange Server for more details.



Legacy ID



320278


Article URL http://www.symantec.com/docs/TECH68213


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