Granular Restore Technology (GRT) enabled Exchange 2007 database backup/restore fail even though the Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPICDO) package is installed on the server."
| Article:TECH68292 | | | Created: 2009-01-27 | | | Updated: 2010-01-03 | | | Article URL http://www.symantec.com/docs/TECH68292 |
Problem
Granular Restore Technology (GRT) enabled Exchange 2007 database backup/restore fail even though the Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPICDO) package is installed on the server."
Error
0xe0001207 - To support individual mailbox message and folder restores from Information Store backups, you must download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package on the Exchange 2007 server. This package can be found on the Microsoft website
Solution
Exchange
2007 database backup using the GRT feature to tape fails with the above error
even though the Microsoft Exchange Server MAPI Client and Collaboration Data
Objects (MAPICDO) package is installed on the server. The same backup job when
targeted to disk completes with a similar exception message as mentioned above.
The Backup
Exec remote agent debug log on the exchange server reports the following
error:
---------------------------------------------------------------------------------------------------------------------------------------
[5688]
02/09/09 15:16:26 LogonUser(LOGON32_LOGON_INTERACTIVE-0x2) success
[5688]
02/09/09 15:16:26 Successfully impersonated Domain\exch
[5688]
02/09/09 15:16:26 WhoAmI( ) reports: Domain\exch
[5688]
02/09/09 15:16:26 Failed to create MAPI session
[5688]
02/09/09 15:16:26 InitRemoteMapi(): CDOMAPI package is not installed on exchange
server
[5688]
02/09/09 15:16:26 Install this package from microsoft support site for
successful granular operations
-------------------------------------------------------------------------------------------------------------------------------------------------
The
following events are logged in the SYSTEM Event log on the Exchange
server:
Event
Type: Error
Event
Source: SideBySide
Event
Category: None
Event
ID: 32
Date: 2/2/2009
Time: 11:32:42
PM
User: N/A
Computer: EXCHANGE
Description:
Dependent
Assembly Microsoft.VC80.CRT could not be found and Last Error was The referenced
assembly is not installed on your system.
Event
Type: Error
Event
Source: SideBySide
Event
Category: None
Event
ID: 59
Date: 2/2/2009
Time: 11:32:42
PM
User: N/A
Computer: EXCHANGE
Description:
Resolve
Partial Assembly failed for Microsoft.VC80.CRT. Reference error message: The
referenced assembly is not installed on your system.
Event
Type: Error
Event
Source: SideBySide
Event
Category: None
Event
ID: 59
Date: 2/2/2009
Time: 11:32:42
PM
User: N/A
Computer: EXCHANGE
Description:
Generate
Activation Context failed for C:\PROGRA~1\Symantec\Backup
Exec\RAWS\x86\Remsrv.exe. Reference error message: The referenced assembly is
not installed on your system.
Reason:
The above
mentioned errors can occur if the Exchange server does not have the 32-bit
Visual Studio Runtime Libraries installed on it. The Remsrv.exe is a
32bit process which requires the 32bit version of the runtime libraries.
Workaround:
To workaround
this problem, install the Visual Studio Runtime libraries from Microsoft at the
following link:
Symantec
Corporation has acknowledged that the above-mentioned issue is present in the
current version(s) of the product(s) mentioned at the end of this article.
Symantec Corporation is committed to product quality and satisfied
customers.
This issue
is currently under investigation by Symantec Corporation. Pending the outcome of
the investigation, this issue may be resolved by way of a patch or hotfix in
current or future revisions of the software. However, this particular issue is
not currently scheduled for any release. If you feel this issue has a direct
business impact for you and your continued use of the product, please contact
your Symantec Sales representative or the Symantec Sales group to discuss these
concerns. For information on how to contact Symantec Sales, please see
http://www.symantec.com Please be sure to refer back to this document
periodically as any changes to the status of the issue will be reflected
here.
|
|
| Source | ETrack |
| Value | 1534688 |
| Description | Exch 2007 GRT: Backup completes with exceptions: CDO MAPI not installed |
| Source | UMI |
| Value | UMI: V-79-57344-4617 |
| Description | You must download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package |
| Source | Error Code |
| Value | 0xe0001207 |
| Description | To support individual mailbox message and folder restores from Information Store backups, you must download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package on the Exchange 2007 server. |
Related Articles
Legacy ID
320389
Article URL http://www.symantec.com/docs/TECH68292
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