Exchange 2007 GRT backup/restore fail with 0xe0001207 even though the MAPI Client and CDO package is installed on the Exchange server

Article:TECH68292  |  Created: 2009-01-27  |  Updated: 2013-10-25  |  Article URL http://www.symantec.com/docs/TECH68292
Article Type
Technical Solution

Product(s)

Issue



Granular Restore Technology (GRT) enabled Exchange 2007 database backup/restore fail even though the Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPICDO) package is installed on the server."

 


Error



The failed job log reports the following error:

0xe0001207 - To support individual mailbox message and folder restores from Information Store backups, you must download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package on the Exchange 2007 server. This package can be found on the Microsoft website.

Exchange 2007 database backup using the GRT feature to tape fails with the above error even though the Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPICDO) package is installed on the server. The same backup job when targeted to disk completes with a similar exception message as mentioned above. 
 
The Backup Exec remote agent debug log on the exchange server reports the following error:
---------------------------------------------------------------------------------------------------------------------------------------
[5688] 02/09/09 15:16:26 LogonUser(LOGON32_LOGON_INTERACTIVE-0x2) success
[5688] 02/09/09 15:16:26 Successfully impersonated Domain\exch
[5688] 02/09/09 15:16:26 WhoAmI( ) reports: Domain\exch
[5688] 02/09/09 15:16:26 Failed to create MAPI session
[5688] 02/09/09 15:16:26 InitRemoteMapi(): CDOMAPI package is not installed on exchange server
[5688] 02/09/09 15:16:26 Install this package from microsoft support site for successful granular operations
-------------------------------------------------------------------------------------------------------------------------------------------------
 
The following events are logged in the SYSTEM Event log on the Exchange server:
 
Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 32
User: N/A
Computer: EXCHANGE
Description:
Dependent Assembly Microsoft.VC80.CRT could not be found and Last Error was The referenced assembly is not installed on your system.
 
Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
User: N/A
Computer: EXCHANGE
Description:
Resolve Partial Assembly failed for Microsoft.VC80.CRT. Reference error message: The referenced assembly is not installed on your system.
 
Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
User: N/A
Computer: EXCHANGE
Description:
Generate Activation Context failed for C:\PROGRA~1\Symantec\Backup Exec\RAWS\x86\Remsrv.exe. Reference error message: The referenced assembly is not installed on your system.
 

Cause



The above mentioned errors can occur if the Exchange server does not have the 32-bit Visual Studio Runtime Libraries installed on it. The Remsrv.exe is a 32bit process which requires the 32bit version of the runtime libraries.

 


Solution



To workaround this problem, install the Visual Studio Runtime libraries from Microsoft at the following link:
 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

Supplemental Materials

SourceETrack
Value1534688
Description

Exch 2007 GRT: Backup completes with exceptions: CDO MAPI not installed


SourceUMI
ValueV-79-57344-4617
Description

You must download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package


SourceError Code
Value0xe0001207
Description

To support individual mailbox message and folder restores from Information Store backups, you must download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package on the Exchange 2007 server.


SourceEvent ID
Value59
Description

Generate Activation Context failed for C:\PROGRA~1\Symantec\Backup Exec\RAWS\x86\Remsrv.exe. Reference error message: The referenced assembly is not installed on your system.
 



Legacy ID



320389


Article URL http://www.symantec.com/docs/TECH68292


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