During a Synthetic Incremental backup job, the Backup Exec Job Engine terminates in faulting module Synthetic.dll
| Article:TECH68459 | | | Created: 2009-01-04 | | | Updated: 2012-02-05 | | | Article URL http://www.symantec.com/docs/TECH68459 |
Problem
During a Synthetic Incremental backup job, the Backup Exec Job Engine (BENGINE.EXE) service terminates in faulting module Synthetic.dll.
Error
The job failed with the following error: The Backup Exec job engine system service is not responding.
The following errors are generated in the Application Log:
Application Log Errors:
[BEWS 12.5]
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application bengine.exe, version 12.5.2213.103, faulting module synthetic.dll, version 12.5.2213.0, fault address 0x00002179.
[BEWS 12]
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Description:
Faulting application bengine.exe, version 12.0.1364.139, faulting module synthetic.dll, version 12.0.1364.0, fault address 0x00002183.
Event Type: Error
Event Source: Backup Exec
Event ID: 34113
Description:
Backup Exec Alert: Job Failed -- The job failed with the following error: The Backup Exec job engine system service is not responding.
[BEWS 11d]
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Description:
Faulting application bengine.exe, version 11.0.7170.48, faulting module synthetic.dll, version 11.0.7170.7, fault address 0x00001e9c.
Event Type: Error
Event Source: Backup Exec
Event ID: 34113
Description:
Backup Exec Alert: Job Failed -- The job failed with the following error: The Backup Exec job engine system service is not responding.
Cause
Solution
This issue has been resolved in Backup Exec for Windows Servers version 12.5 with Hotfix 327039. See related documents.
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|
| Source | ETrack |
| Value | 1538093 |
| Description | Synthetic Incremental jobs crashing BENGINE faulting module synthetic.dll |
| Source | Error Code |
| Value | e00081d9 |
| Description | The Backup Exec Job Engine System Service is not responding |
| Source | UMI |
| Value | V-79-57344-33241 |
| Description | The Backup Exec job engine system service is not responding |
| Source | Event ID |
| Value | 1004 |
| Description | Faulting application bengine.exe, version 12.0.1364.139, faulting module synthetic.dll, version 12.0.1364.0, fault address 0x00002183. |
| Source | ETrack |
| Value | 1538093 |
| Description | Synthetic Incremental jobs crashing BENGINE faulting module synthetic.dll |
| Source | ETrack |
| Value | 1725022 |
| Description | Backup Exec 12.5 Bengine crashing in faulting module synthetic.dll |
| Source | ETrack |
| Value | 1730464 |
| Description | Backup Exec 12.5 Bengine crashing in faulting module synthetic.dll |
| Source | ETrack |
| Value | 1739444 |
| Description | Bengine crashing faulting module synthetic.dll (catalogs)
|
Related Articles
Legacy ID
320622
Article URL http://www.symantec.com/docs/TECH68459
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