During a Synthetic Incremental backup job, the Backup Exec Job Engine terminates in faulting module Synthetic.dll

Article:TECH68459  |  Created: 2009-01-04  |  Updated: 2012-02-05  |  Article URL http://www.symantec.com/docs/TECH68459
Article Type
Technical Solution

Product(s)

Subject

Issue



During a Synthetic Incremental backup job, the Backup Exec Job Engine (BENGINE.EXE) service terminates in faulting module Synthetic.dll.

 


Error



 

The job failed with the following error: The Backup Exec job engine system service is not responding.

The following errors are generated in the Application Log:

Application Log Errors:


[BEWS 12.5]
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application bengine.exe, version 12.5.2213.103, faulting module synthetic.dll, version 12.5.2213.0, fault address 0x00002179.


[BEWS 12]
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Description:
Faulting application bengine.exe, version 12.0.1364.139, faulting module synthetic.dll, version 12.0.1364.0, fault address 0x00002183.


Event Type: Error
Event Source: Backup Exec
Event ID: 34113
Description:
Backup Exec Alert: Job Failed -- The job failed with the following error: The Backup Exec job engine system service is not responding.

[BEWS 11d]
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Description:
Faulting application bengine.exe, version 11.0.7170.48, faulting module synthetic.dll, version 11.0.7170.7, fault address 0x00001e9c.


Event Type: Error
Event Source: Backup Exec
Event ID: 34113
Description:
Backup Exec Alert: Job Failed -- The job failed with the following error: The Backup Exec job engine system service is not responding.

 

 




 


Cause





Solution




This issue has been resolved in Backup Exec for Windows Servers version 12.5 with Hotfix 327039. See related documents.
 

 

 


Supplemental Materials

SourceETrack
Value1538093
Description

Synthetic Incremental jobs crashing BENGINE faulting module synthetic.dll


SourceError Code
Valuee00081d9
Description

The Backup Exec Job Engine System Service is not responding


SourceUMI
ValueV-79-57344-33241
Description

The Backup Exec job engine system service is not responding


SourceEvent ID
Value1004
Description

Faulting application bengine.exe, version 12.0.1364.139, faulting module synthetic.dll, version 12.0.1364.0, fault address 0x00002183.


SourceETrack
Value1538093
Description

Synthetic Incremental jobs crashing BENGINE faulting module synthetic.dll


SourceETrack
Value1725022
Description

Backup Exec 12.5 Bengine crashing in faulting module synthetic.dll


SourceETrack
Value1730464
Description

Backup Exec 12.5 Bengine crashing in faulting module synthetic.dll


SourceETrack
Value1739444
Description

Bengine crashing faulting module synthetic.dll (catalogs)

 



Legacy ID



320622


Article URL http://www.symantec.com/docs/TECH68459


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