Event ID: 6593 Abnormal error occurred during PST Migration

Article:TECH68608  |  Created: 2010-01-04  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH68608
Article Type
Technical Solution

Product(s)

Issue



A PST Migration will fail and log the following Event ID:


Error



 
Event ID: 6593
Abnormal error occurred
PST file: \\Server12\Share\Folder\Test.pst
Archive Name: Inbox
Vault Id: 1B1956F049C2DD84BA68530368CA9BFD01110000evsite
Reference: PI/IS
V-437-6593

A dtrace of the MigratorServer process will show the following output:

(MigratorServer) <5280> EV:M CMigrator::ProcessMessages|Processing messages|Folder: Inbox
3018 14:35:23.132 [10896] (MigratorServer) <5280> EV:L CMigrator::ProcessChunkOfMessages (Entry) |
3019 14:35:23.132 [10896] (MigratorServer) <5280> EV:L CMigrator::CheckJobState (Entry) |
3020 14:35:23.132 [10896] (MigratorServer) <5280> EV:M CMigrator::CheckJobState (Exit) |
3021 14:35:23.148 [10896] (MigratorServer) <5280> EV:L CMigrator::isEligibleForArchive (Entry) |
3022 14:35:23.148 [10896] (MigratorServer) <5280> EV:M CMigrator::isEligibleForArchive (Exit) |
3023 14:35:23.148 [10896] (MigratorServer) <5280> EV:M CMigrator::ProcessChunkOfMessages|Processing item|Subject: Test Message

In the example above, it failed when processing a message in the Inbox (bolded). The offending message subject is also noted in bold.


Cause



This is due to corrupt messages inside the PST


Solution



This issue has been addressed in EV 8sp3
 

 

 

 

Supplemental Materials

SourceEvent ID
Value6741
Description

Processing aborted due to an unrecoverable error


SourceETrack
Value1835530
Description

PST Migration stops when an item cannot be archived from the PST.



Legacy ID



320832


Article URL http://www.symantec.com/docs/TECH68608


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