Lotus Domino backups fail with error "0xe00084b8 - An error occurred during backup".

Article:TECH68627  |  Created: 2009-01-10  |  Updated: 2014-01-16  |  Article URL http://www.symantec.com/docs/TECH68627
Article Type
Technical Solution


Environment

Issue



Lotus Domino backups fail with the following error

 


Error



0xe00084b8 - An error occurred during backup. See the job log for details.

 


Cause



A file with .ntf extension that is not a domino database file, is selected under the domino databases backup set. The backup set and the database files can be seen under the Lotus Domino Backup set. However, as listed here pscipt.ntf is not a domino database file. And the notes agent tries to backup that file as a domino database.


The following error is logged in Beremote log 

[6060] Notes Agent:CLNFileSystem::OpenObj - NOTES_DEVICE_VOLUME
[6060] Notes Agent:CLNPartition::OpenLNDatabase
[6060] Notes Agent: NSFDbOpen Call. C:\WINDOWS\ServicePackFiles\i386\pscript.ntf
[6060] Notes Agent: Calling API on a different thread
[6060] Notes Agent: Starting to wait on thread id 8792
[6060] Notes Agent: NSFDbOpen Return 259. Handle - 0
[6060] Notes Agent: OSLoadString Call.
[6060] Notes Agent: Partitio[0] - CLNWrapper::DbOpen - ERROR!!! File does not exist
[6060] Notes Agent:CLNFileSystem::OpenObj - NOTES_DEVICE_VOLUME
[6060] Notes Agent:CLNPartition::OpenLNDatabase
[6060] Notes Agent: NSFDbOpen Call. C:\WINDOWS\ServicePackFiles\i386\pscript.ntf
[6060] Notes Agent: Calling API on a different thread
[6060] Notes Agent: Starting to wait on thread id 8792
[6060] Notes Agent: NSFDbOpen Return 259. Handle - 0
[6060] Notes Agent: OSLoadString Call.
[6060] Notes Agent: Partitio[0] - CLNWrapper::DbOpen - ERROR!!! File does not exist

 


Solution



Exclude the files from the backup selection list under Lotus Domino backup set and select them via the actual drive letter.
 
Set the exclusion from the BEWS tab and type ntf between the *.* given under the exclude list, make sure to select the exclude radio button,
 
  
 

Supplemental Materials

SourceError Code
Value0xe00084b8
Description

An error occurred during backup. See the job log for details.


SourceUMI
ValueV-79-57344-33976
Description

Error: Cannot backup directory '\Path\FileName' and its subdirectories.



Legacy ID



320856


Article URL http://www.symantec.com/docs/TECH68627


Terms of use for this information are found in Legal Notices