After migrating Backup Exec for Windows Servers to a media server with a different name, the local backup job fails

Article:TECH68724  |  Created: 2009-01-13  |  Updated: 2010-01-31  |  Article URL http://www.symantec.com/docs/TECH68724
Article Type
Technical Solution

Product(s)

Environment

Issue



After migrating Backup Exec for Windows Servers to a media server with a different name, the local backup job fails

Error



0xe0009418 - Access to a Device was not authorized with this edition of Backup Exec. Final error category: Other Errors

Solution




Cause:

In this example, the Selection List shows the new media server name as EASTERN

 

But the Resource Order shows Old Server Name, in this case it shows WESTERN

 

Also the Resource Credentials will show the Old Server name WESTERN

 

The Error message is generated because, as in this example, WESTERN is the previous server name.  When the backup job runs, it tries connecting to the old server because of the saved entry in the Resource Order and Resource Credential.  As a result, Backup Exec regards EASTERN as a new server and because there is no license installed for the Remote Agent for Windows Servers (RAWS), it generates the License Violation Error when the backup runs.

Solution:

1. De-Select the server named EASTERN in the Selection List.

2. Submit the job.

3. Select the server named EASTERN  in the Selection List.

4. Ensure under Resource Credentials it shows correct server name.

5. If yes,run Resource Credentials test.

6. If the Resource Credential test is successful,submit the job again.



Supplemental Materials

SourceUMI
ValueV-79-57344-37912
DescriptionAccess to a device was not authorized with this edition of Backup Exec.


Legacy ID



320987


Article URL http://www.symantec.com/docs/TECH68724


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