Unable to install remote agent. Error 1606. Could not access network location.

Article:TECH68759  |  Created: 2009-01-13  |  Updated: 2014-01-08  |  Article URL http://www.symantec.com/docs/TECH68759
Article Type
Technical Solution

Product(s)

Issue



Unable to install remote agent. Error 1606. Could not access network location.


Error



" Error 1606. Could not access network location."


Cause



This issue may occur if there is an incorrect setting in one of the following registry subkeys:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
 


Solution



Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry.  Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

Make the following registry modifications on each of the Remote servers exhibiting the error.
1.  On the Windows taskbar, click Start > Run.
2.  In the Run dialog box, type regedit and then press Enter.
3.  In the Registry Editor, navigate to the following key:

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

4.  In the right pane, double-click Programs.
5.  In the Edit String dialog box, in the Value Data box, delete all text before \Start Menu\Programs.
6.  Type %USERPROFILE%. The data should look like:

    %USERPROFILE%\Start Menu\Programs

7  Repeat this for each of the values as per the following table:

Value Name Value Data
AppData %USERPROFILE%\Application Data
Cache %USERPROFILE%\Local Settings\Temporary Internet Files
Cookies %USERPROFILE%\Cookies
Desktop %USERPROFILE%\Desktop
Favorites %USERPROFILE%\Favorites
History %USERPROFILE%\Local Settings\History
Local AppData %USERPROFILE%\Local Settings\Application Data
Local Settings %USERPROFILE%\Local Settings
My Pictures %USERPROFILE%\My Documents\My Pictures
NetHood %USERPROFILE%\NetHood
Personal %USERPROFILE%\My Documents
PrintHood %USERPROFILE%\PrintHood
Programs %USERPROFILE%\Start Menu\Programs
Recent %USERPROFILE%\Recent
SendTo %USERPROFILE%\SendTo
Start Menu %USERPROFILE%\Start Menu
Startup %USERPROFILE%\Start Menu\Programs\Startup
Templates %USERPROFILE%\Templates



If the problem continues, perform the above mentioned procedure however this time, in step 3, use the key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Repeat steps 3 through 7 for each value that is listed under the User Shell Folders key and make the following changes
 

Value Name Value Data
Common AppData %ALLUSERSPROFILE%\Application Data
Common Desktop %ALLUSERSPROFILE%\Desktop
Common Documents %ALLUSERSPROFILE%\Documents
Common Favorites %ALLUSERSPROFILE%\Favorites
Common Programs %ALLUSERSPROFILE%\Start Menu\Programs
Common Start Menu %ALLUSERSPROFILE%\Start Menu
Common Startup %ALLUSERSPROFILE%\Start Menu\Programs\Startup
Common Templates %ALLUSERSPROFILE%\Templates


Reference:
This issue is covered in further detail in the following Microsoft articles
    http://support.microsoft.com/kb/886549 
    http://support.microsoft.com/kb/315352 


Supplemental Materials

SourceError Code
ValueError 1606
Description

Could not access network location



Legacy ID



321046


Article URL http://www.symantec.com/docs/TECH68759


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