Live Update fails with - LU1825: This update tried to run an application as part of its installation, but the application failed to run.

Article:TECH68833

Created: 2009-01-17

Updated: 2013-02-21

Article URL http://www.symantec.com/docs/TECH68833

Article Type
Technical Solution

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Problem

Live Update fails with - LU1825: This update tried to run an application as part of its installation, but the application failed to run. The update may have gotten corrupted. Try to get this update again the next time you run LiveUpdate occurs while running LiveUpdate on the media server.

Error

LU1825: This update tried to run an application as part of its installation, but the application failed to run. The update may have gotten corrupted. Try to get this update again the next time you run LiveUpdate.

Cause

This issue can occur if User Account Control (UAC) is enabled.

Solution

Solution 1:
1. Close Backup Exec's Admin console.
2. Right click on the Backup Exec shortcut and select, Run As Administrator.
3. Run Live Update again. The Console and LiveUpdate now have Admin rights.

**Note: Also refer to the following technote on how to clear the LiveUpdate Cache to clean out corrupted or previously download hotfixes. After you clear out the cache the hotfixes will download again and with the Administrator privileges it will push out the hotfixes.

http://www.symantec.com/docs/TECH68334

Solution 2: Disable User Account Control (UAC).
Please note this process will require a reboot.
1. Go to Start | Control Panel | User Accounts
2. Click Turn User Account Control on or off.
a. Click continue in case a UAC warning appears.
3. Clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK.
4. Click Restart Now to apply the change right away, or click Restart Later and close the User Accounts tasks window.

Solution 3: Download the patch manually and install it. Kindly click on the following link to download the Backup Exec updates (patches and service packs):

www.symantec.com/business/support/index

Solution 4: If the live updates install were attempted through RDP connection where Terminal Services were enabled, then try installing the Live Updates directly from the server instead of RDP connection. You can also try '/console' switch while connecting to RDP. Follow these steps:

Click on Start, Run and type mstsc /console and click OK. For Windows 2008 the command is mstsc /admin
Enter the required credentials and connect.

If RDP connection not working with /console switch then, log on to the particular Backup Exec server directly and run live update.

Supplemental Materials

Source	Error Code
Value	LU1825
Description	LU1825: This update tried to run an application as part of its installation, but the application failed to run. The update may have gotten corrupted. Try to get this update again the next time you run LiveUpdate.