The Veritas Enterprise Administrator (VEA) GUI fails if the Desktop folder is redirected by Group Policy

Article:TECH68874  |  Created: 2009-01-18  |  Updated: 2010-01-03  |  Article URL http://www.symantec.com/docs/TECH68874
Article Type
Technical Solution


Environment

Issue



The Veritas Enterprise Administrator (VEA) GUI fails if the Desktop folder is redirected by Group Policy

Error



Error Resource not Initialized

Solution



ISSUE:
If Storage Foundation for Windows 5.1 (SFW) is installed on a node where the Desktop Folder has been redirected to another server via Windows Group Policy; the VEA may not load correctly as seen in Image 1.
 
Image 1

CAUSE:
This is due to a Java bug as described here:
VEA uses a folder in the User Profile in order to house a cache of downloaded plugins.  The location of this folder is determined using the Java "user.home" property.  As the desktop has been re-directed, the incorrect path is found and if the folder is also re-directed to another server there are permission problems that cause the VEA to fail.

RESOLUTION:
This issue has been identified and a workaround is available from Symantec Enterprise Technical Support. To obtain the workaround, contact Symantec Enterprise Technical Support and reference this article during the call. A support representative will be available to assist in troubleshooting this issue. If it is determined that the workaround addresses the problem the support representative will further assist in obtaining the private fix.
****NOTE:::: This fix specifically addresses the problem identified above. It has not been fully tested and should be applied in a test environment before placing into production. If the systems are not critically impaired, it is recommended to delay the installation of this private fix until the next scheduled maintenance release. Before applying this private fix, systems may be required to be upgraded to the latest code base. The support representative will help in determining the best course of action.

Supplemental Materials

SourceETrack
Value1536740
DescriptionVEA fails due to java bug when Desktop is changed due to Folder Redirect policy.

Legacy ID



321229


Article URL http://www.symantec.com/docs/TECH68874


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