Unable to see all the available network interfaces in the Backup Exec for Windows Servers interface

Article:TECH68895  |  Created: 2009-01-18  |  Updated: 2012-02-07  |  Article URL http://www.symantec.com/docs/TECH68895
Article Type
Technical Solution



The Media Server has more than one NIC (Network Interface Card) installed, each representing a network connection as shown below (Figure 1):
Figure 1

However, in the Backup Exec interface, one or more Network Interface is not visible (Figure 2)
Figure 2



  • The NIC card is disabled in control panel.
  • Even though an IP address has been given to the NIC, a default gateway is not entered.





Make sure the LAN card is enabled and information like default gateway and subnet mask is entered correctly as shown (Figure 3)
Figure 3
Restart the Backup Exec Services.  Confirm the the Network Interface is visible. (Figure 4) 
Figure 4


Legacy ID


Article URL http://www.symantec.com/docs/TECH68895

Terms of use for this information are found in Legal Notices