Unable to see all the available network interfaces in the Backup Exec for Windows Servers interface

Article:TECH68895  |  Created: 2009-01-18  |  Updated: 2012-02-07  |  Article URL http://www.symantec.com/docs/TECH68895
Article Type
Technical Solution

Product(s)

Issue



The Media Server has more than one NIC (Network Interface Card) installed, each representing a network connection as shown below (Figure 1):
 
Figure 1
 
 
 

 
However, in the Backup Exec interface, one or more Network Interface is not visible (Figure 2)
 
Figure 2
 
 
 

 

Cause



  • The NIC card is disabled in control panel.
  • Even though an IP address has been given to the NIC, a default gateway is not entered.

 


 

 


Solution



Make sure the LAN card is enabled and information like default gateway and subnet mask is entered correctly as shown (Figure 3)
 
Figure 3
 
 
 
Restart the Backup Exec Services.  Confirm the the Network Interface is visible. (Figure 4) 
 
Figure 4
 
 
 

 



Legacy ID



321260


Article URL http://www.symantec.com/docs/TECH68895


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