Granular Recovery Technology (GRT) Backup or Restore of Microsoft Exchange Information Store(s) fails with "The version of Microsoft Exchange Server 2007 Management Tools on the Backup Exec media server must be the same version or later as the management tools that are on the Exchange Server 2007 that you want to back up"

Article:TECH68939  |  Created: 2009-01-19  |  Updated: 2013-03-05  |  Article URL http://www.symantec.com/docs/TECH68939
Article Type
Technical Solution

Product(s)

Issue



Granular Recovery Technology (GRT) Backup or Restore of Microsoft Exchange Information Store(s) fails with "The version of Microsoft Exchange Server 2007 Management Tools on the Backup Exec media server must be the same version or later as the management tools that are on the Exchange Server 2007 that you want to back up"


Error



The version of Microsoft Exchange Server 2007 Management Tools on the Backup Exec media server must be the same version or later as the management tools that are on the Exchange Server 2007 that you want to back up.


Solution



The above error is generated if the version of  Microsoft Exchange Server 2007 Management Tools on the Backup Exec Media server and the Exchange server is different.
 
Resolution:
 
1. Check the version of the Exchange Management tool on the Media Server and the Exchange Server (Click on Help and About Exchange 2007 in the Management Console).
 
2. If there is a version mismatch, check the updates on the Exchange server by going into Add/Remove Programs - select "Show updates" in Windows 2003 and "View installed updates" in Windows 2008.
 
3. If the updates on the media server are not the same as that on the Exchange server, then install the same updates on the media server.
 

 

 

 

 

 

 

 

 



Legacy ID



321313


Article URL http://www.symantec.com/docs/TECH68939


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