Event IDs 4231, 4234, 4228 and 4230 when the Archiving Task runs during the Backup Window

Article:TECH69202  |  Created: 2009-01-27  |  Updated: 2014-03-11  |  Article URL http://www.symantec.com/docs/TECH69202
Article Type
Technical Solution

Product(s)

Environment

Issue



Event IDs 4231, 4234, 4228 and 4230 when the Archiving Task runs during the Backup Window


Error



Events:

Type: Information
Time: 7:58:34 AM
Event: 7102
Source: Enterprise Vault
Category: Storage File Watch
Description:
Watch file partition scan stopped for all the partitions on a VaultStore as it is entering the backup mode.
VaultStoreEntryId = 123EVSITE
V-437-7102

Type: Information
Time: 7:58:34 AM
Event: 4231
Source: Enterprise Vault
Category: Storage File Watch
Description:
Attempted to stop all active requests in the thread pool (InstanceId = [1]).
Total active requests attempted to be stopped = [1].
Total pending requests removed from the thread pool = [0].
V-437-4231

Type: Error
Time: 7:59:04 AM
Event: 4234
Source: Enterprise Vault
Category: Storage File Watch
Description:
Thread pool (InstanceId = [1]) could not stop [1] requests. Total requests attempted to be stopped = [1].
V-437-4234

Type: Warning
Time: 7:59:04 AM
Event: 7047
Source: Enterprise Vault
Category: Storage File Watch
Description:
Unable to restart StorageFileWatch threads.
Reason:Unspecified error [0x80004005]
V-437-7047

Type: Information
Time: 7:59:04 AM
Event: 4231
Source: Enterprise Vault
Category: Storage File Watch
Description:
Attempted to stop all active requests in the thread pool (InstanceId = [1]).
Total active requests attempted to be stopped = [1].
Total pending requests removed from the thread pool = [0].
V-437-4231

Type: Information
Time: 7:59:05 AM
Event: 7050
Source: Enterprise Vault
Category: Storage Delete
User: N/A
StorageDelete threads restarted successfully.
V-437-7050

Type: Information
Time: 7:59:05 AM
Event: 7059
Source: Enterprise Vault
Category: Storage Management
Description:
Successfully set Backup Mode on all the Vault Stores in the Vault Store Group that are managed by the Storage Service on this computer.
Vault Store Group EntryID: 123EVSITE
Name: Default Upgrade Group
Storage Service EntryID: 123EVSITE
V-437-7059

Type: Error
Time: 7:59:34 AM
Event: 4234
Source: Enterprise Vault
Category: Storage File Watch
Description:
Thread pool (InstanceId = [1]) could not stop [1] requests. Total requests attempted to be stopped = [1].
V-437-4234

Type: Error
Time: 8:09:34 AM
Event: 4228
Source: Enterprise Vault
Category: Storage File Watch
Description:
An error occurred in thread pool used for processing requests.
Further error information: Timeout/wait failure occurred while waiting for [4] threads to finish execution.
Internal reference: EVCommon::EVThreading::CThreadPool::WaitForCompletion/Wai/WaitForMultipleObjects error
V-437-4228

Type: Information
Time: 8:09:34 AM
Event: 4230
Source: Enterprise Vault
Category: Storage File Watch
Description:
Request thread pool (InstanceId = [1]) stopped. Total threads stopped = [4].
V-437-4230


Cause



These events will occur if the Archiving Task attempts to begin archiving while Enterprise Vault (EV) is in Backup mode.

In EV 8.0, placing the server into Backup Mode has changed, these changes allow the ability to set a backup state without the need of restarting Services.

Note: See Related Documents for further details on setting Backup Mode in EV 8.0
 


Solution




Set the Archiving Schedule to be outside of the Backup Schedule so that Archiving is not attempted while EV is in Backup Mode
 

Supplemental Materials

SourceEvent ID
Value7059
Description

Successfully set Backup Mode on all the Vault Stores in the Vault Store Group that are managed by the Storage Service on this computer.



Legacy ID



321712


Article URL http://www.symantec.com/docs/TECH69202


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