"An error was encountered while attempting to browse the contents of VirtualCenter-Name. Cannot read the Virtual Machines and Templates view on VirtualCenter Server."

Article:TECH69242  |  Created: 2009-01-21  |  Updated: 2012-03-02  |  Article URL http://www.symantec.com/docs/TECH69242
Article Type
Technical Solution


Issue



While trying to enumerate the contents of the VirtualCenter Server in Backup Exec for Windows Servers 12.5, an error "An error was encountered while attempting to browse the contents of VirtualCenter-Name. Cannot read the Virtual Machines and Templates view on VirtualCenter Server."


Error



While trying to enumerate the contents of the VirtualCenter Server in Backup Exec 12.5 the following error is reported:
 
"An error was encountered while attempting to browse the contents of VirtualCenter-Name. Cannot read the Virtual Machines and Templates view on VirtualCenter Server."
 
Error from VMWrapper log:
 
[014c] 03/27/09 11:37:53 RetrieveVmContents failed. Msg: Object reference not set to an instance of an object.
 
[014c] 03/27/09 11:37:53 System.NullReferenceException: Object reference not set to an instance of an object.  at ManagedVmWebSrvc.BaseClient.RetrieveVmContents(ManagedObjectReference vmMor, String dcPath)
 
[014c] 03/27/09 11:37:53 Failed RetrieveFolderContents. Msg: Object reference not set to an instance of an object.
 

 

 

Cause



On ESXi servers with the Free License installed:
 
Consolidated Backup (VCB) is not available to ESXi with the free license installed. For VCB to work on ESXi the VI Foundation license or higher must be installed.
 
Please see the following link for more information.
 

On ESX or ESXi with the VI foundation license and higher.
 
This issue is believed to be a problem with one or more VM's on the ESX host.
 

Solution



 1.  The above mentioned issue is now fixed by way of a hotfix. Please refer the Related Documents Section for more information about the hotfix. 

Supplemental Materials

SourceETrack
Value1589729
Description

Enumerate VirtualCenter Server Error "Cannot read the Virtual Machines and Templates view on VirtualCenter Server."



Legacy ID



321927


Article URL http://www.symantec.com/docs/TECH69242


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