Individual item restore of the Exchange Public Folders fails with error "The Job Failed with the following error: cannot open one or more mail messages because of unknown mapi errors. Review the job log for more information."

Article:TECH69333  |  Created: 2009-01-01  |  Updated: 2013-11-12  |  Article URL http://www.symantec.com/docs/TECH69333
Article Type
Technical Solution

Product(s)

Issue



Individual item restore of the Exchange Public Folders fails with error "The Job Failed with the following error: cannot open one or more mail messages because of unknown mapi error. Review the job log for more information."


Error



"The Job Failed with the following error: cannot open one or more mail messages because of unknown mapi errors. Review the job log for more information."


Solution



Make sure that the System Logon Account and the Backup Exec Service Account are set up as in the following technical article:
If the restore still fails or the accounts have already been setup correctly, give the System Logon Account, and Backup Exec Service Account explicit owner permissions over the Public Folder directories that they are attempting to restore into.

 


Supplemental Materials

SourceUMI
ValueV-79-57344-760
Description

Cannot open one or more e-mail messages because of an unknown MAPI error.


SourceError Code
Value0xe00002f8
Description

Cannot open one or more e-mail messages because of unknown mapi error.



Legacy ID



322697


Article URL http://www.symantec.com/docs/TECH69333


Terms of use for this information are found in Legal Notices