Private fix to resolve the installation of Storage Foundation (tm) for Windows (SFW) 5.1 or SFW High Availability (SFW-HA) 5.1 failing at 72% with the status Asia.

Article:TECH69434  |  Created: 2009-01-20  |  Updated: 2009-01-20  |  Article URL http://www.symantec.com/docs/TECH69434
Article Type
Technical Solution


Environment

Issue



Private fix to resolve the installation of Storage Foundation (tm) for Windows (SFW) 5.1 or SFW High Availability (SFW-HA) 5.1 failing at 72% with the status Asia.

Error



Installation failed on some computers. Click Next to review Install Report.
or
Failed to install 'Microsoft .NET Framework 2.0'
Operation failed to complete

Installation failed.

Solution



Installation of SFW or SFW-HA 5.1 fails at 72% with the status Asia (figure 1) using the Veritas Product Installer (VPI) or silent installation ends with the an error that installation failed (figure 2).

Figure 1
 

Figure 2
 

The VPITrace.log installation log files shows that the installation of the bundled component Microsoft .NET Framework 2.0 SP1 failed as seen below:

[2008/12/19 11:37:30 VPI DBG_6 V-16-13-0 vpiinstallationprogress.cpp:CVPIInstallationProgress::FormatStatusMessage:1131] Component title is: Microsoft .NET Framework 2.0 SP1:
[2008/12/19 11:37:30 VPI DBG_6 V-16-13-0 vpiinstallationprogress.cpp:CVPIInstallationProgress::FormatStatusMessage:1135] Message from event {iDetails} is: [Asia]

[2008/12/19 11:37:30 VPI DBG_6 V-16-13-0 vpireport.cpp:VPIReport::addOnOpTask:1580] Setting status to fail for operation Package Microsoft .NET Framework 2.0 SP1 installation
[2008/12/19 11:37:30 VPI DBG_6 V-16-13-0 vpireport.cpp:VPIReport::addOnOpTask:1606] Adding fail reason Asia

[2008/12/19 11:37:30 VPI DBG_6 V-16-13-0 vpiinstallationprogress.cpp:CVPIInstallationProgress::FormatStatusMessage:1609] Installation Status is: Microsoft .NET Framework 2.0 SP1:Installation failed..

[2008/12/19 11:37:30 VPI DBG_6 V-16-13-0 vpiinstallationprogress.cpp:CVPIInstallationProgress::UpdateStatus:1652] Status is: Microsoft .NET Framework 2.0 SP1:Installation failed., Operation Status: [1]

This issue has been identified as a conflict between the bundled component installation of Microsoft .NET Framework 2.0 SP1 when the host has .NET Framework 3.0 or higher installed. The private fix skips the installation of .Net 2.0 SP1 for SFW and SFW-HA 5.1.

NOTE: This private fix is not specific to Windows 2003 or Windows 2008. The private fix is specific to the 32-bit and 64-bit platform.
NOTE: Once the patch has been applied, execute the installation again. If the installation fails with an error that the product has already been installed, uninstall SFW-HA 5.1 from Control Panel > Add or Remove Programs > Storage Foundation for Windows High Availability 5.1 (Server Components). Once the uninstall has completed successfully, reboot the server and execute the installation and SFW-HA 5.1 should now install without failing with the status of Asia.

Attachments

1481741_322858.exe (98 kBytes)

Supplemental Materials

SourceETrack
Value1481741
DescriptionUnable to install or re-install SFW or SFW-HA 5.1 if SQL 2008 or .Net Framework 3.0 or higher is installed.


Legacy ID



322858


Article URL http://www.symantec.com/docs/TECH69434


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