Backup of Hyper-V Virtual Machines using the Backup Exec Hyper-V Agent with its files residing inside Mount Points fail with "access denied " error.

Article:TECH69541  |  Created: 2009-01-09  |  Updated: 2013-03-13  |  Article URL http://www.symantec.com/docs/TECH69541
Article Type
Technical Solution


Issue



Backup of Hyper-V Virtual Machines using the Backup Exec Hyper-V Agent with its files residing inside Mount Points fail with "access denied " error.


Error



Access denied to directory User?Data\Microsoft Hyper-V\VM1\G:\MountPoint\.
Directory VRTSRV::\\HYPV.domain.local\Hyper-V?Virtual?Machine\VM1\User?
Data\Microsoft Hyper-V\VM1\G:\MountPoint was not found, or could not be accessed.
None of the files or subdirectories contained within will be backed

A backup of a Virtual Machine hosted in a Hyper-V setup may fail with the above error if the files for the Virtual Machine (*.Vhd, *.aVhd etc ) are hosted inside mount points. In the error shown above the files related to VM1 are hosted on a disk that has been mounted as a mount point in the location G:\MountPoint

The beremote debug log on the Hyper-V server reports the following error during the backup. Please refer to the Related Documents section for more information on how to enable debugging:

==============================================================================================
 
[2052] 03/19/09 13:29:35 brUtil::OpenObject() Current object is 'G:\MountPoint'
 
[2052] 03/19/09 13:29:35 brUtil::OpenObject Error: 0xE0008488 Could not open the object 'G:\MountPoint'
 
[2052] 03/19/09 13:29:35 Status FS_ACCESS_DENIED (0xE0008488) for DDB pass thru object 1 in SHADOW::OpenObj
 
[2052] 03/19/09 13:29:35 LP_ENV::MsgError: error 0xe0008488 processing object User?Data\Microsoft Hyper-V\VM1\G:\MountPoint
 
=================================================================================================

Solution



Workaround:
 
Ensure that none of the files related to the Virtual Machine are hosted inside Mount Points.
 
Or
 
Backup the Virtual Machines using the Backup Exec Remote Agent for Windows (RAWS). See Related Documents for instructions on how to install (RAWS) inside the Virtual Machines..
 
Resolution:
 
The above mentioned issue has now been fixed in Backup Exec 2010. 

Supplemental Materials

SourceETrack
Value1597709
Description

Hyper-V:Bkup of a VM in a Hyper-V setup fails with "AccessDenied" error when the VM files are in mountpoints on the host server.


Description

0xe0008488 - Access is denied. Security Errors


SourceError Code
Value0xe0008488
Description

Access is denied.


SourceETrack
Value1838444
Description

Hyper-V: Backing up incorrect data of parent folders.



Legacy ID



322988


Article URL http://www.symantec.com/docs/TECH69541


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