Jobs goes to queued state and all tapes are marked as not appendable (media full) without writing data, even after running a quick erase on new tape media

Article:TECH69827  |  Created: 2009-01-21  |  Updated: 2014-10-05  |  Article URL http://www.symantec.com/docs/TECH69827
Article Type
Technical Solution

Product(s)

Subject

Issue



Jobs goes to queued state and all tapes are marked as not appendable (media full) without writing data, even after running a quick erase on new tape media

The tapes are marked as not appendable (media Full), with only 128 Kb of initial data written with an overwrite job on all the tapes.  Even after performing a quick erase or using a brand new tapes which are specified by the tape hardware manufacturer, all tapes are marked as not appendable (Media full).


Cause




The read/write heads on the tape drive may be out of alignment or damaged and are marking the tape as not appendable.  No read/write errors reported.

 
 
 


Solution




Open a support case with the tape hardware manufacturer to run diagnostics and replace the defective tape drive if necessary.
 



Legacy ID



323364


Article URL http://www.symantec.com/docs/TECH69827


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