How to debug the Veritas Installation Assessment Service Tool ( VIAS )

Article:TECH69967  |  Created: 2009-01-24  |  Updated: 2011-07-12  |  Article URL http://www.symantec.com/docs/TECH69967
Article Type
Technical Solution

Product(s)

Environment

Issue



How to debug the Veritas Installation Assessment Service Tool ( VIAS )


Solution



The Vias ( Veritas Installation Assessment Service )Tool is hanging without any error message.

1. First Check Product Support Matrix: Please check the support matrix for the latest support information.
https://vias.symantec.com/productmatrix.php  

2. Run vias tool in debug mode.
In this mode, vias will output debug message to STDOUT, please save the output to a file.
You can use script to make a record of a terminal window.

#./vias/vias -debug

Please collect following log files:
(A) Collect vias log file:
It will give full path for log,  where it saved it.

e.g.

vias log file are saved at:

       /tmp/Vias_Tool_04_15/vias/log/vias-vGAoZh


(B) Collect  output file which is created with debug mode.

3. ftp these files on ftp.veritas.com

#ftp ftp.veritas.com

Username: symsupport
Password: iS*pp8rT1

Set mode to binary:
# bin
Change directories:
# cd /pub/support/VIASDEBUG/
# put <file>


4. For help contact VIAS Help Forum also:
https://forums.symantec.com/syment/board?board.id=vias 
 



Legacy ID



323695


Article URL http://www.symantec.com/docs/TECH69967


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