How to debug the Veritas Installation Assessment Service Tool ( VIAS )
| Article:TECH69967 | | | Created: 2009-01-24 | | | Updated: 2011-07-12 | | | Article URL http://www.symantec.com/docs/TECH69967 |
Problem
How to debug the Veritas Installation Assessment Service Tool ( VIAS )
Solution
The Vias ( Veritas Installation Assessment Service )Tool is hanging without any error message.
1. First Check Product Support Matrix: Please check the support matrix for the latest support information.
https://vias.symantec.com/productmatrix.php
2. Run vias tool in debug mode.
In this mode, vias will output debug message to STDOUT, please save the output to a file.
You can use script to make a record of a terminal window.
#./vias/vias -debug
Please collect following log files:
(A) Collect vias log file:
It will give full path for log, where it saved it.
e.g.
vias log file are saved at:
/tmp/Vias_Tool_04_15/vias/log/vias-vGAoZh
(B) Collect output file which is created with debug mode.
3. ftp these files on ftp.veritas.com
#ftp ftp.veritas.com
Username: symsupport
Password: iS*pp8rT1
Set mode to binary:
# bin
Change directories:
# cd /pub/support/VIASDEBUG/
# put <file>
4. For help contact VIAS Help Forum also:
https://forums.symantec.com/syment/board?board.id=vias
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Legacy ID
323695
Article URL http://www.symantec.com/docs/TECH69967
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Thank you.