Hotfix for Symantec Enterprise Vault for Microsoft Exchange (Journal Connector) 2007 Service Pack 2 (SP2), Build 1862 - Unable to sample IM items due to an Event ID 275 on the Enterprise Vault Journaling Task server.
| Article:TECH70189 | | | Created: 2009-01-01 | | | Updated: 2009-01-01 | | | Article URL http://www.symantec.com/docs/TECH70189 |
Problem
Hotfix for Symantec Enterprise Vault for Microsoft Exchange (Journal Connector) 2007 Service Pack 2 (SP2), Build 1862 - Unable to sample IM items due to an Event ID 275 on the Enterprise Vault Journaling Task server.
Error
Event ID: 275 - APP JC - Could not process an item with transaction id ' ...' : System.Data.ConstraintException: Column 'CaseID, AddressOwnerID, Type, Direction, RecordDate, CaptureType' is constrained to be unique. Value '... ' is already present.
Solution
To which version of Symantec Enterprise Vault (tm) can
this hotfix be applied?
This hotfix can only be applied
to the following versions of Enterprise Vault:
Enterprise Vault for Microsoft
Exchange 2007 SP2 Build 1862
What issue does this hotfix resolve?
Compliance Accelerator message.
Unable to sample IM items due to error logged as event 275 on the Enterprise
Journaling Task server; Could not process an item with transaction id
'<n>' : System.Data.ConstraintException: Column 'CaseID, AddressOwnerID,
Type, Direction, RecordDate, CaptureType' is constrained to be unique. Value
[...] is already present.
Event Type: Error
Event Source: Accelerator
Manager
Event Category: None
Event ID: 275
Date: 5/31/2008
Time: 3:51:01 PM
User: N/A
Computer: EVSERVER1
Description:
APP JC - Could not process an
item with transaction id '<n>' :
System.Data.ConstraintException:
Column 'CaseID, AddressOwnerID, Type,
Direction, RecordDate,
CaptureType' is constrained to be unique. Value
'...' is already present. at
System.Data.UniqueConstraint.CheckConstraint(DataRow row,
DataRowAction action) at
System.Data.DataTable.RaiseRowChanging(DataRowChangeEventArgs
args, DataRow eRow,
DataRowAction eAction, Boolean fireEvent) at
System.Data.DataTable.SetNewRecordWorker(DataRow row, Int32
proposedRecord, DataRowAction
action, Boolean isInMerge, Int32 position, Boolean fireEvent, Exception&
deferredException)
at
System.Data.DataTable.InsertRow(DataRow row, Int32 proposedID, Int32 pos,
Boolean fireEvent) at System.Data.DataRowCollection.Add(DataRow row)
at
KVS.Accelerator.Sampling.UsageStatsDS.CaptureSummaryCacheDataTable.AddCaptureSummaryCacheRow(Int32
CaseID, Int32 AddressOwnerID, Int32
NumberCaptured, Int32
NumberReceived, Int32 NumberSent, Int32 NumberSenderAsRecipient, Int32 Type,
Int32 Direction, DateTime
RecordDate, Int32 NumberSampled,
Int32 CaptureType) at
KVS.Accelerator.Sampling.CustomerCapture.UpdateUsageStats(MsgEmployeeCases
ActiveEmployeeCases, Int32 AuthorID, ArrayList RecipientIDs,
MessageType MsgType, Int32
Direction, CaptureType captureType) at
KVS.Accelerator.Sampling.CustomerCapture.ConsiderMsg(XmlDocument
AuthorRecipXML, ItemPropsHelper
itemprops, IndexPropHelperBase architem, Int32& ev_action) at
KVS.Accelerator.Sampling.Nominator.KVS.Accelerator.Sampling.INominator3.
ProcessItem(String
AuthorRecipientXML, String ItemPropsXML, Int32& ev_action, String&
IndexedPropXML
Which files does this hotfix replace?
Program Files\Enterprise
Vault\KVS.Accelerator.Sampling.dll
How to install this hotfix:
On each of the Enterprise Vault
Journaling servers running a Compliance Accelerator Journal Connector;
1. Stop the Enterprise Vault
Journaling Tasks.
2. Take a copy of the existing
KVS.Accelerator.Sampling.dll in the Enterprise Vault installation
directory,
and put it in a folder not under
'Program Files'.
3. Copy the
KVS.Accelerator.Sampling.dll supplied in this patch into the Enterprise Vault
installation directory.
4. Start the Enterprise Vault
Journaling Tasks.
How to uninstall this hotfix:
On each of the Enterprise Vault
Journaling servers running a Compliance Accelerator Journal Connector;
1. Stop the Enterprise Vault
Journaling Tasks.
2. Overwrite the
KVS.Accelerator.Sampling.dll in the Enterprise Vault installation directory with
the
original
KVS.Accelerator.Sampling.dll supplied with CA 2007SP2.
3. Start the Enterprise Vault
Journaling Tasks.
Note: This issue has been address as part of the
following release:
Enterprise Vault 2007 Service
Pack 4 (SP4) http://entsupport.symantec.com/docs/308768
Attachments
|
|
| Source | ETrack |
| Value | 1284055 |
| Description | Details investigation and findings for this issue |
Legacy ID
323965
Article URL http://www.symantec.com/docs/TECH70189
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Thank you.