Hotfix for Enterprise Vault 8.0 SP1 Build 1560, EVMF.SYS causing reboot on File Server when accessing archived files via Placeholders.

Article:TECH70226  |  Created: 2009-01-04  |  Updated: 2010-01-04  |  Article URL http://www.symantec.com/docs/TECH70226
Article Type
Technical Solution


Environment

Issue



Hotfix for Enterprise Vault 8.0 SP1 Build 1560, EVMF.SYS causing reboot on File Server when accessing archived files via Placeholders.

Solution



Which versions of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:

Enterprise Vault 8.0 SP1, Build 1560


What issue does this hotfix resolve?

A relevant string is initialized to fix the issue of incorrect error handling. In the absence of proper initialization, the driver code tried to deallocate the un-initialized string causing a reboot to occur.


Which files does this hotfix replace?

EvPlaceholderService.exe     8.0.1.1560
evmf.sys                                 8.0.1.1560


How to install this hotfix:

1. Copy the following files on the file server to another directory:

   C:\Program Files\Enterprise Vault\EvPlaceholderService.exe
   C:\Windows\system32\drivers\evmf.sys

2. Stop the Enterprise Vault File Placeholder Service.

3. Go to the command prompt and run the following command:

   fltmc unload evfilter

4. Copy the hotfix version of the EvPlaceholderService.exe file to C:\Program Files\Enterprise Vault folder.  

5. Copy the correct hotfix version of the evmf.sys file to C:\Windows\system32\drivers.   There is a 32-bit and a 64-bit driver included in this hotfix.  

6. Go to the command prompt and run the following command:

   fltmc load evfilter

7. Restart the Enterprise Vault File Placeholder Service.

Attachments

EV8.0_SP1_Etrack1537617_324022.zip (226 kBytes)

Supplemental Materials

SourceETrack
Value1537617
DescriptionEVMF.SYS causing BSOD on File Server when accessing archived files via Placeholders

Legacy ID



324022


Article URL http://www.symantec.com/docs/TECH70226


Terms of use for this information are found in Legal Notices