Installation issues may be experienced when attempting to install or upgrade to Veritas Backup Reporter (VBR) 6.6 on Windows 2003 64-bit systems when using the "6.6" media. The "6.6R1" media should be used instead.

Article:TECH70536  |  Created: 2009-01-13  |  Updated: 2010-01-18  |  Article URL http://www.symantec.com/docs/TECH70536
Article Type
Technical Solution


Environment

Problem



Installation issues may be experienced when attempting to install or upgrade to Veritas Backup Reporter (VBR) 6.6 on Windows 2003 64-bit systems when using the "6.6" media. The "6.6R1" media should be used instead.

Solution



A media refresh of the Windows version of Veritas Backup Reporter (VBR) 6.6 was necessary to correct issues related to the installation of the Management Server and Agent on Windows 2003 64-bit servers.  Both 32-bit (x86) and 64-bit (x64) architectures are currently supported with Windows 2003 as listed below (see "Operating Systems" section) running 32-bit binaries.  At this time, there is no version of VBR with 64-bit binaries.

These issues do not affect VBR running on Solaris servers and the equivalent Solaris media was not refreshed.  These issues also do not affect Windows 32-bit installations or upgrades.

Updated Windows media is labeled "6.6R1" to reflect the refresh.

The image now available on FileConnect also reflects the refresh.

Note: The installed version of VBR from this media ("6.6.0") did not change, nor did any of the actual VBR components included in this update - only the installer.  If an upgrade or installation of VBR 6.6 has already succeeded, no action needs to be taken, as the most current version of VBR has already been installed.

Symantec strongly recommends the following best practices:
1. Always perform a Full backup prior to and after any changes to your environment.

2. Always make sure that your environment is running the latest version and patch level.

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Supplemental Materials

SourceETrack
Value1651486
Descriptionautorun GUI does not launch installer as bad environment variables are referenced by the clickable links

SourceETrack
Value1651497
DescriptionUnable to launch Setup.exe on a 64-bit system to install the VBR Agent

Legacy ID



324966


Article URL http://www.symantec.com/docs/TECH70536


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