How to manually update the Remote Agent for Windows Systems on a remote machine

Article:TECH70657  |  Created: 2009-01-16  |  Updated: 2011-11-16  |  Article URL http://www.symantec.com/docs/TECH70657
Article Type
Technical Solution

Product(s)


Issue



How to manually update the Remote Agent for Windows Systems on a remote machine


Solution




If a push installation of RAWS fails with errors and a local installation is not updating correctly, the following steps can be performed to work around this issue:

For a 32bit remote Windows machine:
 
1. Copy the RAWS32 folder from the location on the media server listed below to the remote server that needs the Remote Agent installed. 
\PROGRAM FILES\Symantec\Backup Exec\Agents

2. Double-click on RAWSxxxxxxHFxx.msp file located in the updates folder:

  
 
For a 64bit remote Windows machine:
1. Copy the RAWSX64 folder from the location on the media server listed below to the remote server that needs the Remote Agent installed. 
\PROGRAM FILES\Symantec\Backup Exec\Agents

2. Double-click on RAWSxxxxxxHFxx.msp file located in the updates folder

Note: First install the latest Service Pack (eg.RAWS322213RSP1, RAWS322213RSP2 , etc. ) and then install the files installed after the service pack by arranging the files according to data.

Note: A reboot may be needed to successfully update RAWS.



Legacy ID



325229


Article URL http://www.symantec.com/docs/TECH70657


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