A backup job fails with the error message "V-79-57344-65247 - A failure occurred reading an object" when McAfee Antivirus On Access Scanner is enabled
| Article:TECH70700 | | | Created: 2009-01-19 | | | Updated: 2011-01-27 | | | Article URL http://www.symantec.com/docs/TECH70700 |
Problem
A backup job fails with the error message "V-79-57344-65247 - A failure occurred reading an object" when McAfee Antivirus On Access Scanner is enabled.
0xE000FEDF
Error
V-79-57344-65247 - A failure occurred reading an object.
0xE000FEDF
Solution
ISSUE:
A backup job fails with the error message "V-79-57344-65247 - A failure occurred reading an object" when McAfee Antivirus On Access Scanner is enabled.
0xE000FEDF
0xE000FEDF
ERROR(S):
Event Type: Error
Event Source: McLogEvent
Event ID: 259
Description:The file \<<path>>\FINDKEY.EXE contains the Generic.dx Trojan. Undetermined clean error, OAS denied access and continued. Detected using Scan engine version 5300.2777 DAT version 5498.0000.
CAUSE:
This issue occurs when Mcafee On Access Scanner prevents the execution of Keyfinder.exe file using the local group policy.
SOLUTION / WORKAROUND:
For a temporary workaround, disable McAfee Antivirus on both the Backup Exec Server and the Remote Server
1. To disable, right click on the McAfee Antivirus icon in the system tray and click on Disable.
2. Re-run the backup
Note: To permanently fix the issue, please contact McAfee Support to configure the policy containing "keyfinder.exe".
|
|
| Source | Event ID |
| Value | 259 |
| Description | The file <
|
| Source | UMI |
| Value | V-79-57344-65247 |
| Description | V-79-57344-65247 - A failure occurred reading an object. |
Related Articles
Legacy ID
325285
Article URL http://www.symantec.com/docs/TECH70700
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