Windows 2008 Hyper-V GRT (Granular Recovery Technology) and Non-GRT server restore fails with the error: "A failure occurred querying the Writer status".

Article:TECH70862  |  Created: 2009-01-22  |  Updated: 2013-03-07  |  Article URL http://www.symantec.com/docs/TECH70862
Article Type
Technical Solution


Issue



 Windows 2008 Hyper-V GRT (Granular Recovery Technology) and Non-GRT server restore fails with the error: "A failure occurred querying the Writer status".
 


Error



"V-79-57344-65233 - A failure occurred querying the Writer status".

The job log shows the following:

"0xe000fed1 - A failure occurred querying the Writer Status".
-- "Restore- VRTSRV::\\ServerA\Hyper-V?Virtual?Machine\server V-79-57344-65233 - Writer Name: Microsoft Hyper-V, Writer ID: 66841CD4-6DED-4F4B-8F17-FD23F8DDC3DE, Last error: 0x800423f3, State: 0013.
-- V-79-57344-65233 - A failure occurred querying the Writer status.
-- V-79-57344-65233 - A failure occurred querying the Writer status.
Connection to the restore target has been lost. Operation canceled".
 


Cause



This error can occur if the Hyper-V server being restored is not listed in the Hyper-V Server Manager.

  • The server being restored "ServerA" will not be listed in the Microsoft Hyper-V VSS Writer .xml file located in Program Files\Symantec\Backup Exec\logs.
  • Server ServerA will not listed in the Hyper-V manager Console.
     

Solution




Add the server to the Hyper-V Manager Console.  Server ServerA should now be listed in the Microsoft Hyper-V VSS Writer .xml file.  The restore job will now perform a "destroy" operation on the old server and restore a new one.

 


Legacy ID



325498


Article URL http://www.symantec.com/docs/TECH70862


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