When the 'Adjust Exchange quotas' setting is set in the PST Migration policy, the Microsoft (MS) Exchange quotas are not being adjusted.

Article:TECH70864  |  Created: 2010-01-09  |  Updated: 2014-08-06  |  Article URL http://www.symantec.com/docs/TECH70864
Article Type
Technical Solution

Product(s)

Environment

Issue



When the 'Adjust Exchange quotas' setting is set in the PST Migration policy, the Microsoft (MS) Exchange quotas are not being adjusted.


Cause



When performing PST Migrations, there is a setting in the PST Migration policy under the Shortcut Creation tab to Adjust Exchange quotas.  If the MS Exchange Mailbox is set to Use mailbox database defaults, then Exchange quotas will not be adjusted by default.


Solution



Modify the setting to allow Enterprise Vault to adjust the quotas.  

 
Exchange 2003
 
  1. Open Active Directory Users and Computers.  
     
  2. Locate the user, right-click on the name and choose Properties.
     
  3. Click on the Exchange General tab.
     
  4. Click on Storage Limits...
     
  5. Uncheck Use mailbox database defaults.
 
Optionally, the values for Issue warning at (KB), Prohibit Send at (KB) and Prohibit send and receive at (KB) can be set manually.  
 

 

Exchange 2007
 
  1. Open Exchange Management Console.  
     
  2. Expand Recipient Configuration and click on Mailbox.  
     
  3. Locate the user, right-click on the name and choose Properties.
     
  4. Click the Mailbox Settings tab.  
     
  5. Highlight Storage Quotas and click Properties.
     
  6. Uncheck Use mailbox database defaults.
 
Optionally, the values for Issue warning at (KB), Prohibit Send at (KB) and Prohibit send and receive at (KB) can be set manually. 
Once the setting has been modified the Adjust Exchange quotas setting in the PST Migration policy will take effect.  
NOTE: Exchange quotas may not be adjusted when the Vault Service account lacks sufficient permissions.  Refer to TECH51293 listed below for further information.



Legacy ID



325500


Article URL http://www.symantec.com/docs/TECH70864


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