SharePoint Agent: How to add the Backup Exec account to the Site Collection Administrators Group on Microsoft Office SharePoint Server 2007 to resolve Sub Site restore authentication errors

Article:TECH70874

Created: 2009-01-22

Updated: 2012-01-24

Article URL http://www.symantec.com/docs/TECH70874

Article Type
Technical Solution

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Problem

SharePoint Agent: How to add the Backup Exec Account to the Site Collection Administrators Group on Microsoft Office SharePoint Server 2007 to resolve Sub Site backup/restore authentication errors.

Solution

To ensure successful GRT restores of a Sub Site in MOSS 2007, the credentials used by Backup Exec for the restore job need to be a Site Collection Administrator for the Top-Level Site.

To confirm or add the account to the Site Collection Administrators Group, do the following:

Step 1:

Goto the Home (Top-Level) Site URL of the Sub Site you wish to restore

Step 2:

Click Site Actions | Site Settings | Modify All Site Settings

Step 3:

Click on Site Collection Administrators

Step 4:

Click on the Search Button to Locate and Add the desired Account

Once the SharePoint Top-Level Site has been modified to allow the Backup Exec account as an Site Collection Administrator the Backup Exec will have the correct credentials to create the Sub Site and its missing sub levels.